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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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March 16, 2023

My service advisor, Frank Perri is friendly and helpful. He explained to me the problem of our tires pressure. More

by Evapang88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Mar 20, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 14, 2023

Great service visit! It’s always a pleasure to visit with Naomi when my car needs service. She does a thorough job and keeps me updated on what’s going on. She contacts More

by T.Pappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Mar 18, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 12, 2023

Jaqlyn mohl is the best service advisor and we look forward to servicing our cars at so bay, even though we bought from SIMONSON. She takes care of us like family!!! More

by Tom buddhasiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaqlyn mohl
Mar 14, 2023 -

Mercedes-Benz of South Bay responded

Hi Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 10, 2023

You shouldn't have to wait longer than a few minutes in line when you have an appointment (before checking in). I had to wait 45 minutes the first time and 20 the seconds. Other than that, my car was More

by mgro12
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 13, 2023 -

Mercedes-Benz of South Bay responded

Hello, We appreciate you taking the time to leave us a response. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 09, 2023

I appreciated that Pablo took care of my needs. He scheduled my appointment for me and was on time with the estimated wait time. Thank you. More

by lbwdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
Mar 13, 2023 -

Mercedes-Benz of South Bay responded

Hello , we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

March 09, 2023

Service advisor very friendly and efficient! Dealership is clean and organized! Very happy with my results ! More

by Smatua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqlyn mohl
Mar 13, 2023 -

Mercedes-Benz of South Bay responded

Hello , thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 09, 2023

Jacqlyn was very good at communicating with me, and letting me know what the issue was with my vehicle, I greatly appreciate it because it was the first major service my vehicle needed and she made it More

by serrano_jessica143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jacqlyn
Mar 13, 2023 -

Mercedes-Benz of South Bay responded

Hello , it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 07, 2023

Needed recall repair and on day of appointment everything went smoothly. Service advisor Amilcar was polite and professional and a pleasure to work with. More

by mckb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Mar 11, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 05, 2023

Great service - quick to response; and service was time on a timely manner. got notified quickly More

by melissa_shih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Mar 08, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 04, 2023

Needed recall work done. Got appt right away, easy drop off, work done quickly, pick up easy and fast. Juan was very nice and professional. More

by Kitkatsong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Mar 08, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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