Back

Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

Sort by
March 03, 2023

My experience with South Bay is always amazing. Amilcar and the rest of the staff are always very friendly and professional. Thank you! More

by User-e9af81941a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Mar 06, 2023 -

Mercedes-Benz of South Bay responded

Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 27, 2023

I have returned my vehicle to this dealer for every service appointment and any problems along the way. Always does a good job. More

by tserg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Mar 04, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 26, 2023

Sonia was my advisor. I had an eight o’clock appointment, when I arrive she was ready. Service was completed when promise. Got a detailed summary of the work they did.. More

by sclaibor50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
Mar 03, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

February 24, 2023

Brad is great. The people that work in the dealership are very accommodating the car came out well in the whole experience was wonderful More

by Rmangiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad is Service Writer Jenna the gal who gives you the loan car and the valet don’t remember his name
Mar 01, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

February 23, 2023

Quick, professional and courteous service. Had no push back when I requested a loaner and was given a brand new one. More

by EMSILVA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Feb 27, 2023 -

Mercedes-Benz of South Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 22, 2023

Be sure to check your car over for damage before you leave. I found 3 things wrong with the car and they only acknowledged 1. Even for the one they acknowledged they were pretty unapologetic about it an More

by duomax
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Director and Service Advisor
Feb 26, 2023 -

Mercedes-Benz of South Bay responded

Hi Duomax, thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

February 20, 2023

C0lean, friendly staff professional services and advisors. Timely service and clean waiting areas with delicious coffee More

by Mlhosea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Feb 24, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 17, 2023

The service is good except I think it’s very pricey compared with other German dealerships!! More

by Didio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Moreno
Feb 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 17, 2023

Frank gets all of the 5 stars that I can give. Very knowledgeable, hospitable and patient. I had been having the worse experience at other Mercedes service centers including Downtown and Santa Mon More

by Sd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Feb 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 17, 2023

Frank is professional and knowledgeable who answers all my questions and concerns. I always ask for Frank when the car needs service or repair. More

by jostauffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Feb 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

...
21
...