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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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February 01, 2023

Chris, our service advisor gave us fantastic service. We were keep apprised as to service status on our car. Everything went as smooth as possible. More

by edkambe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Z
Report | Print
Feb 05, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 01, 2023

In two years of having car, the dealer has had it more than me. My car is a true lemon, very beautiful car but worst car I have ever owned. All the advisors are good but their not mechanics. Each time My More

by Lpznana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan reynaldo
Report | Print
January 26, 2023

It’s a great dealership with friendly and helpful customer service. I would recommend them. More

by TR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Report | Print
Jan 31, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2023

Very helpful in getting us set up with a service maintenance contract. Frank spelled out everything clearly and was very efficient. More

by GLS 550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Jan 30, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are pleased to hear you had such a positive experience with us. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 20, 2023

Our service advisor, Pablo, was great -- took very good care of us. Washed our car before we picked it up -- looked great. More

by swanlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
Report | Print
Jan 24, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 20, 2023

Appointment went smoothly and quickly. I was given a loaner vehicle so I could get to work. Natalie Duncan kept me informed along the way. More

by Landrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Report | Print
Jan 24, 2023 -

Mercedes-Benz of South Bay responded

Hello Landrum, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Feel free to stop by if you ever need any more help.

January 19, 2023

they are always a pleasure to deal with, especially Sonia Gonzalez in the service department who is my normal service advisor More

by mfletc7597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Gonzalez
Report | Print
Jan 23, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 15, 2023

The service rep was friendly, courteous and helpful. His estimated cost of the service provided, and the time it would take to complete was spot on! More

by nugs2la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amicar Mejia
Report | Print
Jan 19, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 13, 2023

They were very helpful in finding who I was scheduled to have my service done by aswell as verifying aswell as answering questions I had about the service ETC. More

by MSanchez061504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 19, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 12, 2023

Excellent atención to the customer, good service and good vibe, Front desk have fast service More

by Amalia Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Jan 18, 2023 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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