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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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November 28, 2022

This is my 3rd year with my truck, and had been there multiple times. I had always good experience. This time my experience was very bad. I will say I felt a little humiliated. I felt I was look down to More

by Mejias81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naomi Gutierrez
Report | Print
Nov 30, 2022 -

Mejias81 responded

Mejias81 This is my 3rd year with my truck, and had been there multiple times. I had always good experience. This time my experience was very bad. I will say I felt a little humiliated. I felt I was look down too. Treated very short. I noticed the difference between me and other customers. I don’t think I’m coming back to this location for future services.

November 28, 2022

Chris Zielyk did a good job. He ordered the part needed in record time. Thank you. More

by rdmesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Zielyk
Report | Print
Nov 30, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 23, 2022

Dealership is clean and well organized. From the porter that greeted me to my advisor Natalie who helped me get vehicle issue resolved. More

by RVal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Report | Print
Nov 25, 2022 -

Mercedes-Benz of South Bay responded

Hi Rvai, w Don't hesitate to call us if you ever need anything. Be safe on the road! e appreciate your positive review about your recent experience with us!

November 21, 2022

Great service provided every time I make appointments on line or through speaking with and representative More

by nixontroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
Nov 23, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 21, 2022

Frank Perry is such a pleasure to work with. He is very knowledgeable and informative. More

by melodeepelano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perry
Report | Print
Nov 23, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 19, 2022

I always have a great experience at Mercedes-Benz a South Bay even if I have to wait for my car the wait room is very clean and tidy and the restrooms are kept up nice and it’s always nice to window shop all More

by Kiki7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 23, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 18, 2022

Frank Perri is knowledgable, practical, courteous, efficient, caring, effective and concerned with quality, satisfaction and cost balanced maintenance. More

by Steven Spierer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Nov 22, 2022 -

Mercedes-Benz of South Bay responded

Hello, it is great to read such wo We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! nderful comments about your recent experience with us!

November 18, 2022

Frank Perri is an excellent service writer, he takes care of his customers as they are family. Great work ethics friendly and professional. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Nov 22, 2022 -

Mercedes-Benz of South Bay responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We always strive to provide personable and excellent customer service. Thank you again for the review!

Nov 22, 2022 -

Happy Customer responded

Thanks for great service

November 11, 2022

Great service, good people, Frank is excellent knowledgeable and he tried to help all the time More

by Drnabilelsayad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Nov 18, 2022 -

Mercedes-Benz of South Bay responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 08, 2022

I love my dealership they are so friendly. Great service and support. I would recommend them to anyone. More

by Juanita Akins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Report | Print
Nov 15, 2022 -

Mercedes-Benz of South Bay responded

Hi Juanita, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.

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