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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
545 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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545 Reviews of Mercedes-Benz of South Bay - Service Center

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September 12, 2022

Southbay MB has been nothing but wonderful to me every time I visit for a service call and each time I bought vehicles from them. They are very personable, shows me respect and I know it’s a business and More

by A. Simpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan, Karol Powers, Daniel, Ali and Brad
Sep 16, 2022 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 10, 2022

The service just wasn't what I expected for Mercedes Benz. Disappointing from the start... The unpleasant person who beckoned me to hurry to move my GLC 350E forward without a greeting; 2 weeks of hold More

by okatrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
Sep 14, 2022 -

Mercedes-Benz of South Bay responded

Hi Okatrice, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

September 09, 2022

I always like to visit this dealership, they are thorough and helpful and explain everything clearly. I’ll continue to visit them for my service needs. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 14, 2022 -

Mercedes-Benz of South Bay responded

Hi Mary, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 08, 2022

What ever is wrong with your auto, they will find and fix it to customer like. More

by rgrahamr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie
Sep 12, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2022

Good customer service. High xxx repair costs. Appreciate the free coffee machine. Naomi was great More

by Big Walt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez
Sep 13, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 05, 2022

I always have wonderful and attentive service from my South Bay Mercedes service advisor Natalie Duncan. More

by Lmillman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Sep 09, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Sep 09, 2022 -

Lmillman responded

Thank you for the great appointment and providing a loaner car too.

September 05, 2022

Out standing Costomer service, nice welcoming and professional. No Costomer will ask for more, Frank Perri you have a smashing personality keep it up! More

by saleimhanan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Sep 09, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 01, 2022

It's Efficiency and professionalism comes to mind. Pablo marino my service advisor is a 10 plus! More

by 119tann2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mac service greeter,, Paulo Mereno service advisor,Lucy cashierr
Sep 06, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 31, 2022

From the moment you are created by a friendly face you know you are in the right place! (Could be a slogan, no?) More

by CCinCA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez
Sep 05, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 31, 2022

Natalie went all out to get spark pugs delivered from Long Beach as soon as it was discovered that South Bay Mercedes had a faulty set. Her attention to detail resulted in my being a happy customer. Her More

by jswarlock1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Sep 05, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 05, 2022 -

jswarlock1 responded

Thank you

Sep 05, 2022 -

jswarlock1 responded

OK

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