Mercedes-Benz of South Bay - Service Center

The customer service was fine, however the loaner car they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. More

Service representatives are very reliable and take the time to carefully explain any issues or even any potential issues. time to carefully explain any issues or even any potential issues. More

Mercedes Benz South Bay was a clean and well organized environment. Service was efficiently delivered environment. Service was efficiently delivered More

Sonia was amazing! And the rest of employees Very friendly and professional! Highly Recommended! Last minute service but Efficiently done! And the rest of employees Very friendly and professional! Highly Recommended! Last minute service but Efficiently done! More

After 2 return visits and 2 appointments, my SUV was finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my veh finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my vehicle runs well. The advisor was apologetic and was willing to do what it takes to make me a satisfied customer. I am a satisfied customer now. Thanks for your responsiveness. More

Worst service department ever. Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed and then wanted to charge more. Spoke to her and manager on phone. Now they won’t return our calls/texts. Want to buy another Mercedes but won’t because we’d have to bring to this dealer for service. More

Amilcar Mejia is the excellent service advisor with high level technical skills. Thank you very much. level technical skills. Thank you very much. More

The service dept always brings their ‘A’ game. From the minute you drive to the minute you pick up your car the treat you like your a VIP From the minute you drive to the minute you pick up your car the treat you like your a VIP More

Frank Perri is simply the best service representative I have ever had over 15 vehicles. Mercedes Benz of South Bay does truly delivers. Great work all around. Highest recommendation. have ever had over 15 vehicles. Mercedes Benz of South Bay does truly delivers. Great work all around. Highest recommendation. More

Everyone the minute I got to my appointment were very friendly and helpful.They knew why I was there for and didn’t waste my time.the work was done im the time iwas told it would be done. friendly and helpful.They knew why I was there for and didn’t waste my time.the work was done im the time iwas told it would be done. More