Mercedes-Benz of South Bay - Service Center

I was uncomfortable this dealer service. No so friendly, this service department , hope better service in future. No so friendly, this service department , hope better service in future. More

I came in for service, everyone was very friendly. I was refered to Frank Perri who was very knowledgeable and explained everything. I was refered to Frank Perri who was very knowledgeable and explained everything. More

Overall I had a good experience. Everyone was friendly and accommodating. Only issue was the car was not completely cleaned. Everyone was friendly and accommodating. Only issue was the car was not completely cleaned. More

I had a great service with Mr. Parker he is very knowledgeable and professional. The valets also are great and the team behind the desk for getting the loaner makes the experience Parker he is very knowledgeable and professional. The valets also are great and the team behind the desk for getting the loaner makes the experience easy and fast ...... Like this place where you can see people happy to work there. Car has been serviced and happy customer to find her new car back! More

Service Rep, Brad, was terrific as were interactions with "appointments" and "car loaner" staff. My only disappointment was a post-service test drive was not done by technicians which necessitated an immedia "appointments" and "car loaner" staff. My only disappointment was a post-service test drive was not done by technicians which necessitated an immediate return to the dealership to address the issue. Unfortunately, due to staffing (?), the new issue will result in me being without my vehicle for an additional week. More

The service was over the top excellent. Brad Parker, thee service advisor is super knowledgeable and very professional. My work was finished on time, and the car was spotless when I picke Brad Parker, thee service advisor is super knowledgeable and very professional. My work was finished on time, and the car was spotless when I picked it up. These are the reasons I do business with South Bay Mercedes More

Arcee took care of my vehicle, and he was very friendly and nice! But when I brought the vehicle to the service, maybe short-staffed but there were no people outside, and took a bit long to get to Arcee. and nice! But when I brought the vehicle to the service, maybe short-staffed but there were no people outside, and took a bit long to get to Arcee. More

Always a good reception! Timely check-in, smiles & customer recognition. After twenty years with South Bay MBZ, we appreciate you! Timely check-in, smiles & customer recognition. After twenty years with South Bay MBZ, we appreciate you! More

Did not found the root cause of the rear fog light on the right side not working. Also the knocking sound of the car during stopping still can hear it the technician was saying that is normal for that model. right side not working. Also the knocking sound of the car during stopping still can hear it the technician was saying that is normal for that model. If it possible I would like to ride a long with the technician or mechanic so I can explain what was I’m talking about. Thank you More

Service was excellent and timely! Brad made sure I had a loaner car while was car was being serviced so I could continue to attend work meetings. Brad made sure I had a loaner car while was car was being serviced so I could continue to attend work meetings. More