Mercedes-Benz of South Bay - Service Center

My service writer, Naomi was friendly and very professional. Got our RV back a day earlier than promised. professional. Got our RV back a day earlier than promised. More

Their service staff is understaffed. A service technician told me that. Trying to talk with someone is impossible. I left 3 messages with April, Service Manager and never got a return A service technician told me that. Trying to talk with someone is impossible. I left 3 messages with April, Service Manager and never got a return call. . Finally I drove to the dealership and showed my concerns to an advisor who had no clue how to resolve it. Needless to say not happy. More

Excellent service . Very professional. Good workmanship. Friendly customer service. My service rep is most helpful. Friendly customer service. My service rep is most helpful. More

Friendly and professional service provided to me in my last visit as well as other times. last visit as well as other times. More

Service writer Frank Perri and the South Bay Mercedes service department has taken care of my 2003 E320 for over a decade. Never any rework, never unnecessary work, and happy with the estimate/charging i service department has taken care of my 2003 E320 for over a decade. Never any rework, never unnecessary work, and happy with the estimate/charging integrity. More

Service center is always professional and efficient and use technology well to maintain communication while they have my car. use technology well to maintain communication while they have my car. More

I have my second car purchased from this dealer, and have been extremely happy with them. Frank Perri, my service advisor, has been most helpful. There have been very few problems with my car (a 2015 GL 450) been extremely happy with them. Frank Perri, my service advisor, has been most helpful. There have been very few problems with my car (a 2015 GL 450) and those were taken care of quickly and efficiently. I hope to be driving this car for several years to come. More

Morose, lackadaisical service where the customer is always last. I’ve been buying top end cars from them for over a decade but will now switch to another brand. There is simply no one in management tha always last. I’ve been buying top end cars from them for over a decade but will now switch to another brand. There is simply no one in management that gets the connection between good service and repeat sales. More

My service advisor, Frank Perri, was knowledgeable, helpful & professional. Frank knew all the details of the service my E Class required & thoroughly explained the limited service warranty that I cou helpful & professional. Frank knew all the details of the service my E Class required & thoroughly explained the limited service warranty that I could purchase from Mercedes. He is credit to your dealership! More

Its appearance and guest accommodations are great. It's difficult to get help when your service person is out. No one seems to have an answer, and it's frustrating being transferred on the phone to people difficult to get help when your service person is out. No one seems to have an answer, and it's frustrating being transferred on the phone to people who can't help you. More