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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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February 05, 2022

I always get excellent service from this dealership, even if I come in without an appointment. More

by aleeng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arcee
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Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2022

It’s a great dealership, everyone is very helpful and kind. I can always rely on them to find the right parts for my car. More

by DFF
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Parker
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Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2022

My service advisor, Sonia provided excellent service! All repairs were resolved on my first visit! More

by wcraparo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
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Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

February 03, 2022

We have dealt with Mercedes of SB since 2006. Paul was our initial service manager and gave us excellent service. Now we have Frank, and he has equaled the service level. We have 100% confidence in Merced More

by 4racs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Feb 08, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 01, 2022

I received great customer service from Mercedes Benz of South Bay.. The service was performed quickly and at a reasonable price. More

by Tony Esq.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
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Feb 05, 2022 -

Mercedes-Benz of South Bay responded

Hi Tony, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 31, 2022

Labor, parts cost overpriced. Emily Solis very helpful , accommodating. Oil, filter changed took all day. More

by riobelrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Report | Print
Jan 31, 2022 -

riobelrey responded

Parts and labor over priced

January 27, 2022

Service was on time, fast and personalized. The agent, Arcie Cabacungan is excellent too. Best service! More

by Maluh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arcie Cabacungan
Report | Print
Jan 31, 2022 -

Mercedes-Benz of South Bay responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2022

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an aw More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service B
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Jan 24, 2022 -

John responded

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an awesome job!

December 05, 2021

Ask for Pablo great experience does the work fast great work excellent awesome super happy More

by mtitan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo, Sydney Thorp
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Dec 09, 2021 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 30, 2021

Wonderful service! Best to call for an appointment. Service team was professional, knowledgeable and friendly. More

by Karen Casares
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Solis, Sydney Thorp
Report | Print
Dec 06, 2021 -

Mercedes-Benz of South Bay responded

Hi Karen, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

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