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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
546 Reviews

546 Reviews of Mercedes-Benz of South Bay - Service Center

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October 14, 2023

Jaclyn delivers top notch service And all of the other staff are very kind. I go back over and over again. More

by blackjack200398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Oct 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2023

I had a great experience with Christopher! He was very helpful and explained in detail regarding my car. The waiting area was super clean and quiet where I could work while waiting for my car. More

by brittneyidalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 15, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 09, 2023

They take a very super long time to service me even when I have an appointment. Other than that some of there policies should accommodate the extended warranty!! Like loaner vehicles should be granted to AL More

by sherriannreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Oct 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

October 09, 2023

Service is absolutely amazing my service rep did everything he promised in a very timely manner. More

by AFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 27, 2023

As always, Brad was great! He was extremely helpful providing the information I needed to make the right decision about the service my car needed. I will keep on making appoint More

by Ariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Parker
Sep 29, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 17, 2023

The dealership continues to let me down! I thought it couldn't get any worse after my experience with my GLE 43 purchase, but your service department managed to do so. More

by Lram727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Solis
Sep 19, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

September 15, 2023

El personal es muy eficiente, las personas que atienden muy simpáticas, es el mejor deLer. More

by Patricia quiroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 18, 2023 -

Mercedes-Benz of South Bay responded

Hola, nos alegra mucho leer una reseña tan excelente. Siempre nos esforzamos por brindar un servicio de atención al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!

September 14, 2023

Very satisfied with the service of my car and the Service Advisor Amilcar Mejía will refer friends for the excellent attitude of everyone working , Thankyou More

by italiap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Sep 17, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 12, 2023

The operation of service is not very efficient. Also, the service agent was not very courteous and polite. They have no sense of serving the high-end customers. they definitely are not compatible t More

by steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny, Pablo
Sep 17, 2023 -

Mercedes-Benz of South Bay responded

Hi Steven, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.

September 08, 2023

We have been very happy with Mercedes Benz of South Bay. Mercedez Loaner department is excellent. No problems with service department. Our service advisor Sonia G is awesome. She keeps you up to date on y More

by Laquintadeoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Gonzalez
Sep 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

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