Mercedes Benz of St. Louis

The entire shopping and purchase experience was very positive. Dorothy was an excellent sales person and was extremely helpful and knowledgeable. The business portion of the purchase was efficient an positive. Dorothy was an excellent sales person and was extremely helpful and knowledgeable. The business portion of the purchase was efficient and Todd was excellent in explaining options and costs. More

I experienced my service in TX at MB or Boerne, and the 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive breakfast (if you stayed at the dealership), a loaner car (if you did not stay), and/or a greatly reduced massage at a spa ($20, if I remember correctly). That was not the case at Tri-Star when I went for service in November 2013. The bar had been set high in Boerne, and was very different at Tri-Star. I realize the dealership is moving, and no one in business wants to sink money into business services that will be relocated. But, the above, is just an observation. BTW, the people I dealt with were very nice and very friendly, and very helpful (which is the most important part.) More

Scott and John have always gone out of their way to accommodate my needs. The staff is always courteous. It is in general a very comfortable place to be while waiting for your car. accommodate my needs. The staff is always courteous. It is in general a very comfortable place to be while waiting for your car. More

I recently purchased a certified pre-owned 2010 Mercedes from them even though I live out of state in California. Josh Gould, the sales representative, was extremely nice and helpful. Although I was appre from them even though I live out of state in California. Josh Gould, the sales representative, was extremely nice and helpful. Although I was apprehensive about purchasing such an expensive vehicle sight-unseen, Josh went out of his way to patiently address all my questions and concerns. Todd Cherry, financial services, helped me through the financing process and it was a breeze. Sure enough, the car arrived 3 days later and it was absolutely pristine!! Everything they had described it to be and more!! I would wholeheartedly recommend Tri-Star Mercedes Benz to any of my friends and family. I would most certainly buy my future cars from them as well even though I am in California and they are located in Missouri. More

I had a great experience buying my BMW525. The service I had a great experience buying my BMW525. The service was excellent and people who helped me knew how to make a deal. I would recommend this dealer I had a great experience buying my BMW525. The service was excellent and people who helped me knew how to make a deal. I would recommend this dealership and the sales people to all my friends. Thanks More

Dan and Dave have always been very helpful and take care of our issues without a problem. Would definitely recommend this company to friends and family. of our issues without a problem. Would definitely recommend this company to friends and family. More

After dealing with several people at the dealership, from service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I w service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I was given the runaround on service issues several times and spoke with several different managers. Then low and behold here comes Darren. What a great individual to work with. Don't get me wrong, the service advisors have always been courteous and kind, but managers never returned calls or the ones that did never followed up or through. For a sales person it should not be just about the sale, but the overall experience a customer has. Denise was great until the contract was signed, and I haven’t heard too much back. Promises were made and never delivered upon. Don’t get me wrong Denise is a strong salesperson. I think she is one of the best in the business, but stay true to your game and don’t become that used car salesperson we all made fun of (through movies in the 80’s.) For a sales person it should not be just about the sale, but the overall experience the customer has. That to me is what sets Mercedes-Benz apart from all the other car manufactures. Kind of like “Where you are in the dash of your life…” for example you’re born and you pass, but what matters is that dash in between those two dates on your tombstone. That’s what people remember the most. Once again Darren, thank you, much respect due. In the end service was taken care of and promises were kept, but it shouldn’t have to take weeks of waiting and hours of phone calls. Thanks again Tri-Star. More

Neil Hopson is a consummate professional. He was very helpful and patient. He explained all aspects of the car including a major deficiency. The finance person, Mr. Coleman initially made suggestions helpful and patient. He explained all aspects of the car including a major deficiency. The finance person, Mr. Coleman initially made suggestions regarding financing that was not commensurate with my financial history which was somewhat disappointing. This is why quality of work has a lower rating. However, once I expressed my dissatisfaction, he went beyond expectations to satisfy me. More

I have been to this dealership many times. Living over two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Cla two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Class to an E Class. She always is willing to go the extra mile and in a prior email to her thanking her, I was glad and quick to thank her for the service. In many dealers, you buy a car and they seem to think after that you are just a number and income to them, at Tri Star you are more, you become family once you pull into the lot. Denise and the entire store have been great to deal with and am very glad there is a dealer out there that still takes the time to make the sale great even AFTER the sale! More

Denise is always nice, friendly and informative when I visit this dealership and will go above and beyond for the best possible customer service, and the service department is always very helpful and know visit this dealership and will go above and beyond for the best possible customer service, and the service department is always very helpful and knowledgeable! More