Mercedes Benz of St. Louis - Service Center

Took my wife’s car in for service. Was done fast and correctly. Great job Was done fast and correctly. Great job More

The customer service at Mercedes Benz of St. Louis is unbeatable. Their staff goes above and beyond. I am so thankful for Bill and his help with my vehicle! Louis is unbeatable. Their staff goes above and beyond. I am so thankful for Bill and his help with my vehicle! More

Patrick and his team are the best around! Knowledgeable, efficient, professional work that I highly recommend! Patrick went overboard putting my car back on the road for the best price around Knowledgeable, efficient, professional work that I highly recommend! Patrick went overboard putting my car back on the road for the best price around! He even made my dog feel welcomed with fresh water and treats! Love this place! More

Outstanding Service. Francine Dugger provided expert and caring service which supported my decision to purchase another Mercedes Benz. The Service Dept is also outstanding. caring service which supported my decision to purchase another Mercedes Benz. The Service Dept is also outstanding. More

Dan, the service adviser is great. However, the rest of the place is so UNPROFESSIONAL! As I sit here waiting for my car today, I see young guys sitting at the reception desk in the center of the dealershi the place is so UNPROFESSIONAL! As I sit here waiting for my car today, I see young guys sitting at the reception desk in the center of the dealership with sweatshirts and running pants in wadding up pieces of paper and throwing them at one another. It’s impossible to tell who is a salesperson here. They obviously have no dress code. There are no name tags. The place is totally empty at 1:00pm. It’s not hard to see why. Someone needs to educate these folks on professionalism since they are selling “luxury” cars, They look like they should work at Walmart. More

Worst service ever I took my car in for an oil change that was overdue. The computer never registered that it was due. I asked the service advisor to have them look at t I took my car in for an oil change that was overdue. The computer never registered that it was due. I asked the service advisor to have them look at this computer problem. He ignored this issue but tried to up sale me on $500 worth of service not covered on the maintenance agreement. They told me the car was finished but when I got there and asked about the computer issue the service advisor said they just reset the oil change indicator. After I questioned this they checked it again and turned out the computer had a problem and they needed to reprogram it. After sitting in his cube for 50 minutes they finally got it taken care of. This issue should have been addressed during the service not after I was told to pick up the car. Needless to say I won’t be taking my car back to this dealership. More

Disappointed customer Long story short. Bought 2007 clk550 amg 4 years ago from brother in laws estate.(original owner). About 80k miles on it and I have only put on an ad Long story short. Bought 2007 clk550 amg 4 years ago from brother in laws estate.(original owner). About 80k miles on it and I have only put on an additional 6 k miles. 2-3 inch pile of service records from these guys when they were in Ellisville. Since I've had the car I've had one or two services at Plaza, Nothing major. Thought I'd try them now that they're on Hampton. Great service rep. Great service shop manager. But I spent just shy of $1k to have de laminating radio replaced Not exactly a wear item and well documented problem for this vehicle. I asked for some partial offset or consideration. Parts manager acted like since I wasn't a "loyal" customer I could take a flying hike. How much service could you expect in 6k mile? I do my own maintenance to the extent I can. MB customer care got involved and with dealer stated they would refund $300. Great I thought. That helps. $100/year radio to keep it stock assuming similar performance... Well. That was in November. Now getting to end of January. Nothing. Go figure right? I'd shop around based on this experience. Sorry to submit this because this business seems to want to be first rate. More

I experienced my service in TX at MB or Boerne, and the 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive breakfast (if you stayed at the dealership), a loaner car (if you did not stay), and/or a greatly reduced massage at a spa ($20, if I remember correctly). That was not the case at Tri-Star when I went for service in November 2013. The bar had been set high in Boerne, and was very different at Tri-Star. I realize the dealership is moving, and no one in business wants to sink money into business services that will be relocated. But, the above, is just an observation. BTW, the people I dealt with were very nice and very friendly, and very helpful (which is the most important part.) More

Dan and Dave have always been very helpful and take care of our issues without a problem. Would definitely recommend this company to friends and family. of our issues without a problem. Would definitely recommend this company to friends and family. More

After dealing with several people at the dealership, from service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I w service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I was given the runaround on service issues several times and spoke with several different managers. Then low and behold here comes Darren. What a great individual to work with. Don't get me wrong, the service advisors have always been courteous and kind, but managers never returned calls or the ones that did never followed up or through. For a sales person it should not be just about the sale, but the overall experience a customer has. Denise was great until the contract was signed, and I haven’t heard too much back. Promises were made and never delivered upon. Don’t get me wrong Denise is a strong salesperson. I think she is one of the best in the business, but stay true to your game and don’t become that used car salesperson we all made fun of (through movies in the 80’s.) For a sales person it should not be just about the sale, but the overall experience the customer has. That to me is what sets Mercedes-Benz apart from all the other car manufactures. Kind of like “Where you are in the dash of your life…” for example you’re born and you pass, but what matters is that dash in between those two dates on your tombstone. That’s what people remember the most. Once again Darren, thank you, much respect due. In the end service was taken care of and promises were kept, but it shouldn’t have to take weeks of waiting and hours of phone calls. Thanks again Tri-Star. More