Mercedes-Benz of Stevens Creek - Service Center

I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems continued, and when I returned in April, I was told the car was ready for pickup. However, when I arrived, the same battery errors were still active — visible right on the dealership lot. The service team acknowledged the issue and retained the car. Shortly after, I was informed that a critical control module had been removed and damaged during service, making the car undrivable until a replacement part arrives — with an ETA of July 31. That means my car will have been at the dealership for over four months. I was told diagnostics would continue while waiting for the part, but I recently received written confirmation that no further diagnostic work has been done at all since the part was removed. During this time, I’ve continued to pay insurance, registration, and upcoming scheduled maintenance costs, while driving a basic loaner vehicle that doesn’t match the experience I expected from a dealership representing this brand. The service advisor has communicated politely throughout, but the lack of active troubleshooting, transparency, and ownership over the issue has been frustrating. It would be disappointing for any car owner — not just those with high-performance models — to be without their vehicle for this long due to service delays and receive no goodwill consideration in return. If the dealership or MBUSA steps in to recognize the inconvenience and offer appropriate compensation, I’d be happy to revisit this review. Until then, I can’t recommend this service center based on my experience. More

Ethan, my service advisor, is wonderful. He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues were resolved, and the technician sent me a video with information to help me understand what was happening. Checking out the loaner car was quick and easy. More

Great service , Andrea was very helpful , friendly . Excellent customer service , always come to this dealer Excellent customer service , always come to this dealer More

The advisor and technicians are professional and efficient. The other staff are friendly and helpful. efficient. The other staff are friendly and helpful. More

John has taken care of my car with professional knowledge and good experience. He is also very responsive. I greatly appreciate the services rendered. and good experience. He is also very responsive. I greatly appreciate the services rendered. More

Easy,efficient, friendly customer service,great selection of cars,friendly sales will do business again 5 star of cars,friendly sales will do business again 5 star More

Always dependable service. Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance More

Great customer service. Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the w Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the wait to pick up the repaired vehicle is very long. At the end of the day, when most people pick up their cars, the dealership could do a better job of getting vehicles to their owners. More

Thank you, Daniel Ho and the Customer service team. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. We are very pleased and happy customers! More

I would give it a zero score if possible. I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue. After the service was completed and I got the car back, the service due note was still on, and the engine light was still on. It seems like nothing was fixed. Erica explained that the technician forgot to turn off the service note and they thought the engine light issue was resolved by replacing a cap. (They didn't even test drive the car to verify the fix?) The second time, they charged me another $868 to fix the engine light issue with a multi-point inspection included. However, it's clear they did NOT do the inspection because a low tire pressure warning was showing right after I got my car back. I complained about all of this before posting, but Erica has not responded for days. I completely do not trust their service and will never go there again. More