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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
623 Reviews

623 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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August 24, 2023

My Service Advisor is good. But.... their communications are terrible. They don't answer phones. For this visit their computer was down and so they left me in the service lin More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve K
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Richard, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.

August 21, 2023

I was very pleased, with the service, especially no wait time, it was done like clock work! Mr Duffer mat me at the and helped me get my loaner car. I was ver pleased. More

by Jenniferpinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
Report | Print
Aug 29, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

Had service with Nate jones and he is the Best . this place has good service More

by Adbsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate jones
Report | Print
Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

The tier blew up on highway in one week after the tire service. I did not do anything with the blew up tire and it was really dangerous. Updated: The service connected with me and provide some compensa More

by Yury St
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Yury, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.

August 19, 2023

My service manager, John, is the most diligent, attentive manager I've had at any dealership. More

by jacooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Jacooley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2023

I always have good experiences in San Jose Mercedes-Benz! The employees person is professional and nice! More

by Tingting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Aug 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2023

Services were itemized and well explained, no surprising charges. Dealership is clean and well maintained, a pleasure to visit. More

by rudywang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jaber
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 12, 2023

Always great service from this dealer and my service advisor, Danny Ho. Car was clean and running like a top. More

by ppittaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 11, 2023

TJ is very helpful and responsive. I’m very satisfied with the service. Plus I like their car wash. More

by GooseJ
Recommend Dealer
Yes
Employees Worked With
Taylor J
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

August 10, 2023

Nate and Eric went the extra mile to resolve my “catalytic converter” problem after 3 mechanics elsewhere were unable to do so . Hats off and kudos to Eric! More

by Kshevock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Nate
Report | Print
Aug 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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