Mercedes-Benz of Stevens Creek - Service Center

TJ is very helpful and responsive. I’m very satisfied with the service. Plus I like their car wash. I’m very satisfied with the service. Plus I like their car wash. More

Nate and Eric went the extra mile to resolve my “catalytic converter” problem after 3 mechanics elsewhere were unable to do so . Hats off and kudos to Eric! “catalytic converter” problem after 3 mechanics elsewhere were unable to do so . Hats off and kudos to Eric! More

We are very happy with all the services provided at your dealership specially the customer service and prompt services done by Ms. Susan Solaimani. dealership specially the customer service and prompt services done by Ms. Susan Solaimani. More

Professional, supportive and the service process is efficient. The personnel checking you in are helpful and pleasant. Positive experience. efficient. The personnel checking you in are helpful and pleasant. Positive experience. More

Friendly, courteous, efficient. John S. is the best Service Manager in the business. As I live out of town, he made sure the work got done in one day for me. John S. is the best Service Manager in the business. As I live out of town, he made sure the work got done in one day for me. More

Five star review for my Service Manager, John S. : he was honest, upfront, direct, professional and caring in his communications. People likely don't like 'surprises' when it comes to maintenance c : he was honest, upfront, direct, professional and caring in his communications. People likely don't like 'surprises' when it comes to maintenance costs. They did what they said they were going to do and I was immediately informed of the status of service along the way. Everyone from the people who met me at drop off, to the cashiers, to the loaner team were friendly, professional and seemed to genuinely enjoy what they were doing which goes to improve the customer's overall experience. Do I wish the costs were lower? absolutely! But costs are beyond their direct control. More

Great service at all, but pick-up process was not good. I used the pre-paid for the service at on-line on my smart phone. However that evidence of payment did not help for picking up my car after the ser I used the pre-paid for the service at on-line on my smart phone. However that evidence of payment did not help for picking up my car after the service. At that time, I needed to look for any of advisors more than 30mins to get payment evidence ( a paper receipt with their stamp ), even after that there were not enough number of staff for servicing pick up cars.. I saw many customers were waiting on the line.. I was a bit tired at the last part of the service on the day. More

Great prompt service, John and his team will make us return for service on both our Mercedes’s. Job well done! return for service on both our Mercedes’s. Job well done! More

Whenever we bring our cars into Mercedes Benz for service Susan Sulimani gives us accurate and honest opinions. She is a star employee of your company. Thank you for having her there to help us. Jim Crowt Susan Sulimani gives us accurate and honest opinions. She is a star employee of your company. Thank you for having her there to help us. Jim Crowther More

Everyone was extremely friendly and informative regarding my repairs. Definitely the best customer service thus far! I’m so grateful to be a part of the Mercedes family. my repairs. Definitely the best customer service thus far! I’m so grateful to be a part of the Mercedes family. More