Mercedes-Benz of Stevens Creek - Service Center

Great service at all, but pick-up process was not good. I used the pre-paid for the service at on-line on my smart phone. However that evidence of payment did not help for picking up my car after the ser I used the pre-paid for the service at on-line on my smart phone. However that evidence of payment did not help for picking up my car after the service. At that time, I needed to look for any of advisors more than 30mins to get payment evidence ( a paper receipt with their stamp ), even after that there were not enough number of staff for servicing pick up cars.. I saw many customers were waiting on the line.. I was a bit tired at the last part of the service on the day. More

Great prompt service, John and his team will make us return for service on both our Mercedes’s. Job well done! return for service on both our Mercedes’s. Job well done! More

Whenever we bring our cars into Mercedes Benz for service Susan Sulimani gives us accurate and honest opinions. She is a star employee of your company. Thank you for having her there to help us. Jim Crowt Susan Sulimani gives us accurate and honest opinions. She is a star employee of your company. Thank you for having her there to help us. Jim Crowther More

Everyone was extremely friendly and informative regarding my repairs. Definitely the best customer service thus far! I’m so grateful to be a part of the Mercedes family. my repairs. Definitely the best customer service thus far! I’m so grateful to be a part of the Mercedes family. More

I bought my car at this dealership and have it serviced here. I have always had an excellent experience. Thank you Nate Jones for your help and great service. here. I have always had an excellent experience. Thank you Nate Jones for your help and great service. More

Crisp offering with a clary on contract for maintenance. . right suggestion on what work is really needed . right suggestion on what work is really needed More

We bought our GLE450 Sports SUV at this dealership, and have it serviced here. John Stansberry is an excellent Service Advisor; very professional, patient, knowledgeable, and so easy to communicate and alw have it serviced here. John Stansberry is an excellent Service Advisor; very professional, patient, knowledgeable, and so easy to communicate and always makes us feel valued. He always do a great job on vehicle. THANK YOU JOHN !! More

They are very good at following up. Reception is also friendly and not much wait time Reception is also friendly and not much wait time More

I recently had the pleasure of working with Erica as my car service advisor at Mercedes Benz, and I must say, she went above and beyond to ensure a seamless experience. Her level of assistance and exceptio car service advisor at Mercedes Benz, and I must say, she went above and beyond to ensure a seamless experience. Her level of assistance and exceptional communication skills truly set her apart. More

Easy communication via email and phone. Friendly and professional. Nice clean comfortable environment inside the building. Friendly and professional. Nice clean comfortable environment inside the building. More