Mercedes-Benz of Stevens Creek - Service Center

Convenient to book services online, very good at following up. Reception is also friendly and not much wait time. following up. Reception is also friendly and not much wait time. More

We received great service, but the facility was cramped, a bit dated and difficult to find parking. a bit dated and difficult to find parking. More

The service team was on the spot as soon as I drove in. They were friendly and explained what I needed to do and assured me that they would take care of my needs. When I got the follow up call regarding th They were friendly and explained what I needed to do and assured me that they would take care of my needs. When I got the follow up call regarding the needed service I was assured that my coupons would be honored and follow up details regarding what service my car actually needed. The team (especially Susan) was very professional More

routine maintenance ,checked gas nozzle, treated with respect and courtesy, had a loaner so that helped a lot. respect and courtesy, had a loaner so that helped a lot. More

They were really nice & provided complementary wash. My lead constantly stayed in touch during maintenance My lead constantly stayed in touch during maintenance More

I went in for service of my Gle350 and also leased a new Gke450 My salesman Munro Silva was polite and very professional. I never felt he was aggressive but willing to show me there and online. He was quic Gke450 My salesman Munro Silva was polite and very professional. I never felt he was aggressive but willing to show me there and online. He was quick on the computer and answered all my questions. Jay Jayer in service was also great. More

I brought my car to address two issues: 1) a Recall on the car 2) "flapping" noise" from front of the car (driver side). When I took the car back I noticed that the noise issue was not fixed. the car 2) "flapping" noise" from front of the car (driver side). When I took the car back I noticed that the noise issue was not fixed. More

The Mercedes Benz service department always meets my expectations. She take me in on a short notice and complete the service in a very reasonable time. expectations. She take me in on a short notice and complete the service in a very reasonable time. More

The 2019 C43 AMG I drive has everything in power, styling and driver comfort. Covid-19 was just underway when I purchased and a new ELECTRIC Lucid will replace it in six months. This service visit forced m and driver comfort. Covid-19 was just underway when I purchased and a new ELECTRIC Lucid will replace it in six months. This service visit forced me to seriously evaluate my decision. Have I overlooked the importance of first class service for the years beyond my purchase —leaving behind outstanding customer indulgences for a cutting edge drivetrain?! I owned: the Subaru Rotary, a VW Diesel. and an American Cadillac… inferior innovation made intolerable by troglodyte dealerships. John Stansberry covered all the bases for me today. More