Mercedes-Benz of Stevens Creek - Service Center

I went in for service of my Gle350 and also leased a new Gke450 My salesman Munro Silva was polite and very professional. I never felt he was aggressive but willing to show me there and online. He was quic Gke450 My salesman Munro Silva was polite and very professional. I never felt he was aggressive but willing to show me there and online. He was quick on the computer and answered all my questions. Jay Jayer in service was also great. More

They were really nice & provided complementary wash. My lead constantly stayed in touch during maintenance My lead constantly stayed in touch during maintenance More

I brought my car to address two issues: 1) a Recall on the car 2) "flapping" noise" from front of the car (driver side). When I took the car back I noticed that the noise issue was not fixed. the car 2) "flapping" noise" from front of the car (driver side). When I took the car back I noticed that the noise issue was not fixed. More

The Mercedes Benz service department always meets my expectations. She take me in on a short notice and complete the service in a very reasonable time. expectations. She take me in on a short notice and complete the service in a very reasonable time. More

Trevor was very professional, very helpful, and very knowledgeable. I enjoyed working with him and look forward to working with him in the future! knowledgeable. I enjoyed working with him and look forward to working with him in the future! More

The 2019 C43 AMG I drive has everything in power, styling and driver comfort. Covid-19 was just underway when I purchased and a new ELECTRIC Lucid will replace it in six months. This service visit forced m and driver comfort. Covid-19 was just underway when I purchased and a new ELECTRIC Lucid will replace it in six months. This service visit forced me to seriously evaluate my decision. Have I overlooked the importance of first class service for the years beyond my purchase —leaving behind outstanding customer indulgences for a cutting edge drivetrain?! I owned: the Subaru Rotary, a VW Diesel. and an American Cadillac… inferior innovation made intolerable by troglodyte dealerships. John Stansberry covered all the bases for me today. More

I recently had my car serviced at Mercedes-Benz of Stevens Creek, and I must say, John Stansberry provided exceptional service. From the moment I walked in, he greeted me with a warm smile and display Stevens Creek, and I must say, John Stansberry provided exceptional service. From the moment I walked in, he greeted me with a warm smile and displayed a high level of professionalism. He patiently listened to my concerns and addressed them efficiently. Throughout the service process, John kept me informed about the progress and provided accurate estimates for completion. The quality of work done on my car was outstanding, leaving it in excellent condition. I highly recommend Mercedes-Benz of Stevens Creek, especially with John Stansberry as your service advisor. Their commitment to customer satisfaction and expertise in handling luxury vehicles is truly commendable. More

Danny Ho has always been very helpful and the service experience has always been very excellent experience has always been very excellent More

Erica is a professional service advisor, being able to complete the request on time. However, during the pick up time, this dealership is short of staff so there is a delay for picking up. Other than that complete the request on time. However, during the pick up time, this dealership is short of staff so there is a delay for picking up. Other than that, it's all good. More