Mercedes-Benz of Stevens Creek - Service Center

it solve all my issues with the car but parts take a little more time than I expected. little more time than I expected. More

Courteous, Friendly customer service… timely, professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed More

I received a service with a smile. Susan S. Promptly came out and to greet and write up the order. She pointed out the additional items needed attention. My loner car was ready a Susan S. Promptly came out and to greet and write up the order. She pointed out the additional items needed attention. My loner car was ready and I was able to leave quickly. More

I thank John for timely services as completed. I look forward to working with him in the future. I look forward to working with him in the future. More

Our representative, John Stansberry, has always been and continues to be a superstar in a challenging dealership environment. Poorly staffed, lack of Loaner cars and damaged loaner car. We’re so grateful to continues to be a superstar in a challenging dealership environment. Poorly staffed, lack of Loaner cars and damaged loaner car. We’re so grateful to him for having our back. More

Erica is the best! With my husband out of town, I frantically drove into the service center on a Saturday afternoon without an appointment after getting my car jumped b With my husband out of town, I frantically drove into the service center on a Saturday afternoon without an appointment after getting my car jumped by Geico Roadside Assistance. I explained the situation to Erica, who calmly said "no problem we will take care of you". She went above and beyond, providing me with a same day - "emergency appointment " along with a loaner vehicle. Keeping me up to date on the status of my vehicle, as it was repaired. And eventually going to bat for me when a small issue arose. Erica is the service rep you want to request if your going to this dealership! More

Service department does excellent work. They provide loaner cars which make it very convenient in regards to servicing your car They provide loaner cars which make it very convenient in regards to servicing your car More

Clean, courteous staff, efficient service and excellent service advisor John Stansberry. We have come here for service on both MBZ’s for a long, long time. service advisor John Stansberry. We have come here for service on both MBZ’s for a long, long time. More

The car has numerous and serious problems. Most instance, the repair appear to be keep updating the software. Every software update since I purchased the car has made things worse and new prob Most instance, the repair appear to be keep updating the software. Every software update since I purchased the car has made things worse and new problems arise. I'm a former hardware, systems engineer with embedded software and software background. It appears there are some hardware is hitting some boundary conditions from time to time and repairs purely with software is pushing the problem down the road. If it is not this, then this car may have a larger systematic problem. Every time I get a loaner, I have to take time away from work and pay for gas. The "Comments" on the last receipt from the last repair states that there were no pictures for the problems I sent. I sent tons of pictures over the past 2 to 3 months. I don't know if that is a template wording but this is not accurate. More

Excellent Service and always make sure delays if any are conveyed in a timely manner. conveyed in a timely manner. More