Mercedes-Benz of Stevens Creek - Service Center

There are too few employees handling service drop off and pick up making it 45 minutes to drop off with an appointment and those employees are stressed and can be (perhaps understandably) rude and short with pick up making it 45 minutes to drop off with an appointment and those employees are stressed and can be (perhaps understandably) rude and short with customers. The fact that the wait for an appointment with a loaner car was weeks should have been a tip off. Pick up was a disaster - what was discussed with my service representative was not relayed to the employees handling the pick up creating unnecessary delay and needless frustration - I was told by those employees that the service reps never relay information to them. If that’s the case, how are customers to know that until it’s too late and why is that the case? Not a good look and definitely not the service level expected from a Mercedes dealer. More

First time coming to this dealership after having purchased my car at another location. My service advisor, Trevor Dehart, was so kind and thoughtful and took the time to discuss what my issue was an purchased my car at another location. My service advisor, Trevor Dehart, was so kind and thoughtful and took the time to discuss what my issue was and make sure that he understood it fully to relay to the mechanics. My car was fixed and ready that weekendl. Unfortunately I got a flat tire on my drive home and there were no available appointments online until a week later. I emailed Trevor explaining the situation and he told me to come in the next day and he'd take care of it which he did! Highly recommend and Stevens Creek Mercedes will be my location from now on. More

My service experience was excellent! Erica fast tracked my service in order to have my car ready by that same afternoon, making it super convenient and less stressful for me. 5 stars all Erica fast tracked my service in order to have my car ready by that same afternoon, making it super convenient and less stressful for me. 5 stars all around! More

I had to recall service for my SUV. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. More

- The loaner car was dirty - Our car wasn't cleaned after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment T after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment The warranty expired and now I'm sure you will install the device as promised We purchased the service package and used it for a very low mileage driven car. Didn't receive a copy of the work done More

I didn’t like the fact that what I was quoted on price was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not i was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not included. Felt miss leading. More

Overall very good experience. Only thing to complaint is that they ran out of loaner car. Only thing to complaint is that they ran out of loaner car. More

Everyone at the dealership is friendly. Problem got resolved very fast. Happy with the experience. Problem got resolved very fast. Happy with the experience. More

Everything is good. I don't feel anything discomfort. The whole working flowing is smooth. All I need to do is drop by, parking, pick up lonar car, leave, and going back I don't feel anything discomfort. The whole working flowing is smooth. All I need to do is drop by, parking, pick up lonar car, leave, and going back when the service is done. More

They are really kind and supportive. Service is fast to get my car within working hours. Their cozy couch and free tee are relaxing to enjoy other new Benz cars on the stage. Large TV al Service is fast to get my car within working hours. Their cozy couch and free tee are relaxing to enjoy other new Benz cars on the stage. Large TV also helped me to wait for my card & know the latest Bay area news. Especially Slava gave me great support to buy my current car. It was really happy experience with Slava. Susan helped me a lot to care my cars every service year and lastly Carlos helped me to fix my car. More