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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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May 01, 2023

Great service. Susan is a great manager. Service has move faster with people like Susan More

by tu_kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Suleimani
May 04, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2023

This was the first service for my car and the service advisor, Nate Jones did an excellent job of keeping me up to date on the work being done on my car. More

by gutiedadGilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
May 03, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 29, 2023

James from the service department was very helpful and constantly kept in communication, which I appreciated very much! More

by signet-tripod
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 03, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Steve Kirksey is the best associate I have ever been able to work with! Steve makes my visits easy and hassle free. He has continued to go above and beyond to help me keep my vehicle up to par! More

by amanda.littlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Amanda, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

We've been coming to this dealership since 2001. The service has always been top notch. We just took our 2021 GLC in for scheduled service and want to thank Nate J for great and honest service. More

by genekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!

April 27, 2023

I purchased my car here in 2018, and have always received great personal attention whenever I've brought it in for service. My advisor kept me informed of everything, when service was completed, and arrange More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future. Kind regards!

April 26, 2023

Very friendly and responsive service. My car runs much better after the maintenance. Excellent work. More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John STANSBERRY
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Alex, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 26, 2023

The service was excellent. It was a good experience. Communication was good. They are sending you a video from the technician who inspected your car and directly tell you and s More

by DLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 25, 2023

Always happy and pleased! Treated very well. Awesome service department! James Duffer is fantastic and nice More

by Bill Lister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
Apr 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Bill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 25, 2023

When to do my yearly service for my E350 my advisor is so helpful, knowledgeable and great customer service. Thank you STEPHEN KIRKSEY you are the best, keep up. More

by Lecor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHEN KIRKSEY
Apr 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Lecor, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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