Mercedes-Benz of Stevens Creek - Service Center

Danny Ho is Fantastic, Professional, trustworthy and knowledgeable. I just brought my new Mercedes for Maintenance that I purchased from Monterey, CA. I had a wonderful experience ( never disappointed) knowledgeable. I just brought my new Mercedes for Maintenance that I purchased from Monterey, CA. I had a wonderful experience ( never disappointed) because of Danny’s integrity and knowledge. I will always keep coming back. I work for a Body Shop for over 16 years and we bring all our Mercedes vehicles to this Dealer because of him. We also recommend this Dealer to friends, family and customers. Superb Service! More

Great service, honest advice. Each time I come to MBSC for service, I have the confidence that issues will get resolved with no issues or pressure. They just want to make sure you Each time I come to MBSC for service, I have the confidence that issues will get resolved with no issues or pressure. They just want to make sure your car is in tip top shape... More

Speedy service when emergencies occur. No waiting for an appointment! Great service department and comfortable waiting areas. No waiting for an appointment! Great service department and comfortable waiting areas. More

James was efficient and kept me informed of the progress of the service. Great customer service! of the service. Great customer service! More

Our service advisor Danny Ho is awesome. He is very neat and helps to check everything. He is very neat and helps to check everything. More

Txt appointment and updates made it easy to track the progress and set expectations for my schedule. Work was done as promised. progress and set expectations for my schedule. Work was done as promised. More

Steve Kirksy is amazing as usual! Extremely service minded and client focused. Always a pleasure to work with. I know my car is well taken care of. The extra bonus of having a loan Extremely service minded and client focused. Always a pleasure to work with. I know my car is well taken care of. The extra bonus of having a loaner is definitely appreciated. More

I was inpressed this time on how my advisor responded to my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The advisor quickly understood and offered me an appology and a full detail cleaning inside out and engine. It made me feel wanting to come back for future services needs. One thing I observed while waiting, was that everyone who passed by where I was sitting seemed to very unfreindly. The same white man and woman and a black employee passed several times and not a single one of them said good morning or gave any signs of acknowlegement. It felt like I was invisible to them. However, a mexican employee passed by and he acknowledged my presence and greeted me with "good morning, how are you" I made a point to him about the other empoyees and thanked him for acknowledged me. I also pointed out to my advisor and want for the coorporate managers to educate the employees about culture humility. Because of customer like me who buy mercedes they have a job. It doesn't take too much to acknowledge and greet some one to show respect and appreciation for doing business with Mercedes Benz. Respectfully, More

John Stansberry is excellent as always. . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and als . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and also to retrieve my car once I had paid. This has been an issue for the last couple of years and needs to be fixed. More

Mercedes Benz of Stevens Creek has been our go-to dealership for all things related to our car. Excellent service, quick turnaround is what we consistently get over the past 7-8 years. dealership for all things related to our car. Excellent service, quick turnaround is what we consistently get over the past 7-8 years. More