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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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December 23, 2022

John Stansberry gives me great service Loaner to drive. Explains what is happening to my car.Very satisfied More

by lygiraudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Dec 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 21, 2022

Danny replaced my flat tire under warranty. It was completely free! I was 100% satisfied. More

by clee8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Dec 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 19, 2022

Erica was fantastic! She took excellent care of my Mercedes & me!!! Despite the busy season she made me feel important . Thank you Erica! Much appreciated Merry Christmas More

by DLynchRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in Service
Report | Print
Dec 21, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 19, 2022

Fast and friendly service. Susan Suleimani had a nice loaner ready for me. My car was ready a day ahead of schedule! More

by max.doroodian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Suleimani
Report | Print
Dec 21, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Max, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 18, 2022

Great service experience - John Stansberry had all the parts available per my request, and all the work was completed quickly and no surprises with the upfront pricing More

by TomE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Dec 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Tome, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

December 16, 2022

Great service team, thanks to Charlie Fish and Stephen Kirksey for their professional and knowledgeable about my 1993 Mercedes 300E service, and I'm also very happy with GLB SUV now. I love the left ban More

by oliviatseng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirseys
Report | Print
Dec 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 16, 2022

Susan Sulimani went above and beyond in scheduling my service appointment and making sure everything was done well and in a timely manner - could not be happier with the service provided. Great communica More

by IanG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Report | Print
Dec 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 14, 2022

Thanks for Steven, and Vincent. They provide a wonderful service, and best solution to fix my car. I do appreciate it. More

by Dannytsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven, Vincent
Report | Print
Dec 16, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

December 13, 2022

The service department is very efficient at drop off and pick up. My service coordinator kept me up to date on what was needed and how long it would tske to complete. More

by moosika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Report | Print
Dec 16, 2022 -

Mercedes-Benz of Stevens Creek responded

Moosika, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2022

Very professional and courteous. Prompt in getting back. The place is very clean and well kept. More

by mgganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica was very professional and pleasant to work with
Report | Print
Dec 15, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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