Mercedes-Benz of Stevens Creek - Service Center

Was able replace the front seat clasp to bring front seat forward as both of this clasps release. chrome had cracked and peel. So when I needed to move the seat forward for one to get into the back seat, I forward as both of this clasps release. chrome had cracked and peel. So when I needed to move the seat forward for one to get into the back seat, I would cut my fingers, got these both replaced and got a detail so my car looks fab More

Staff is very friendly and professional. They answered my questions and were flexible when it came to getting my car. Danny has worked on my car for years, and he is very helpful. They answered my questions and were flexible when it came to getting my car. Danny has worked on my car for years, and he is very helpful. More

Quick response, nice customer service , professional in maintaining and fix all the request ( no matter what’s recall and any problem of software) very soon. I like the vibe in this dealer. They treat cust maintaining and fix all the request ( no matter what’s recall and any problem of software) very soon. I like the vibe in this dealer. They treat customers like friends. Very nice. More

The dealership is always suffering from staff shortages that lead to delays. Recently I had my car serviced. Surprisingly getting the car seen by my service rep and getting the service done was smooth an that lead to delays. Recently I had my car serviced. Surprisingly getting the car seen by my service rep and getting the service done was smooth and timely - they finished same day which is a first in several years now. However on pickup there was no one at the counter where pickup happens. What’s even more annoying is a couple guys were there moving something in from outside and they saw me waiting - at this ping is been waiting about 10 minutes. One of them said someone would be right there - but no one came - after about another 10 minutes I went and tracked down my service rep who apologized and went personally to get me my car . She did it right away - dropping whatever she was doing. I’ve said this before - the service rep I have is exceptional but Auto Nation needs a lot of improvement to support their people. More

My advisor is James Duffer, he is a very nice person and is very professional. James quickly identified my car's issues and provided optimal solution for my car. Meanwhile, Mercedes provided me loaner car d is very professional. James quickly identified my car's issues and provided optimal solution for my car. Meanwhile, Mercedes provided me loaner car during my car's service, and it provide the best service to me and car as usual. I really love my experience in Mercedes Stevens Creek, thanks to all staffs. I am appreciate and will continue choose Mercedes Stevens Creek in the future. More

Always a great experience with Mercedes of Stevens Creek. They are professional and responsive and do great work. They are professional and responsive and do great work. More

Dear Ethan, Thank you very much for your great service. I really appreciate it. Best, Sungbae I really appreciate it. Best, Sungbae More

Prompt Friendly staff Knowledgeable (Troy) Convenient Clean Easy to call Attentive Easy to get to (Troy) Convenient Clean Easy to call Attentive Easy to get to More

I recently purchased a CLS 2022, after receiving the vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks later, the vehicle could not be fixed, especially the paint. More

Steve Kirsky is the best service provider anywhere-we use this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk t this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk to the provider and get a timely answer but rather sends a message as I have already done. This is Mercedes not Toyota-an operator should immediately answer with immediate access to the person who can answer to the question or resolve the issue-as happened at Park Ave Motors and every other Mercedes shop we have used, we have used several when traveling and our closer shop. We are busy and expect prompt service and answers. I have considered the closer dealership several times because of this and when Steve retires (hopefully never) I (and my husband who also has a Mercedes) will switch if this isn't changed. I will also consider a car other than Mercedes when I need a new car as part of what kept me coming back was the ease of and excellent service at Park Ave Motors In PA which sadly no longer exists. Stephanie Romm Friduss MD (Mercedes owner for 20 years) More