Mercedes-Benz of Stevens Creek - Service Center

Great customer service. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. More

Great service from a company that hires amazing people like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. More

Stephen Kirksey quickly assisted to transport my GLC 300 with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was install with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was installed. Stephen also got a multi-point inspection performed at no charge and requested exterior courtesy wash. As promised, my vehicle with a new battery was ready next day. More

second service appointment went very well fast and friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. More

Steve Kirskey took care of our 1999 C280 which had issues with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! More

As expected. Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when comm Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when communicating car issues with customers for clarity. More

My first service experience after owning a MB GLE, and MB of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. H of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. He make sure that all repair and replacement of faulty parts were done as promised. I wish the washing was more better and spotless. More

had a problem, and they went out of their way to take care of it. Kept in contact the whole time. care of it. Kept in contact the whole time. More

Great service from Mercedes and Susan again. Been using Mercedes service since 2015. If we still have the car next year, we will be back. Been using Mercedes service since 2015. If we still have the car next year, we will be back. More

This is our first experience with Mercedes dealership. They were so helpful and polite and kind. And they were able to fix our weird problem with our new-to-us vehicle. Best dealership experience eve They were so helpful and polite and kind. And they were able to fix our weird problem with our new-to-us vehicle. Best dealership experience ever. More