Mercedes-Benz of Stevens Creek - Service Center

Giselle, the Service Drive Manager at Mercedes of Stevens Creek, was very helpful, efficient and friendly. I highly recommend working with her to get your Mercedes serviced! Great service! Creek, was very helpful, efficient and friendly. I highly recommend working with her to get your Mercedes serviced! Great service! More

So Ethan has been my service advisor and taken really good care of me, to the point that when our company van from Concord needed service I took it down here. Now I tried and made an online appointment good care of me, to the point that when our company van from Concord needed service I took it down here. Now I tried and made an online appointment, however I didn't know they don't schedule sprinter service online, so I have no idea where my appointment should have been. In the meantime I showed up to drop off the van, and the guy yin the office (I should be better with names) assured me I could leave it and it would go into queue. I wasn't in a particular hurry, but like so many Mercedes dealers, Sprinter techs are few and far between... As it seems it should be. Its a diesel truck, more in common with a freightliner (no seriously) than any other car on the lot, but my company's owner is a stickler for dealership service. Back to the point, I wasn't in a hurry, but I also need the van before forever. Well, with a B service and full recall service with NO appointment, Ethan was able to get me done in 24 hours! Also yeah, kinda spendy, but not nearly as spendy as expected. More

Excellent service and staff! !! I wouldn’t go anywhere else. Nothing I love more than always having a loner vehicle when needed too. !! I wouldn’t go anywhere else. Nothing I love more than always having a loner vehicle when needed too. More

Great service operation. We were kept informed of the issues and repairs. Easy to reach service manager fir questions and comments We were kept informed of the issues and repairs. Easy to reach service manager fir questions and comments More

I am happy with the service, The service team did a good job and help me out through the end. job and help me out through the end. More

Danny Ho is the very best service advisor and our experience was the best as always Thank you Danny💯 experience was the best as always Thank you Danny💯 More

Danny was very helpful and friendly. Repair was done quickly. I appreciate Danny and am happy with their work. Repair was done quickly. I appreciate Danny and am happy with their work. More

Happy for the prompt service from dropping off my car through picking it up. The whole process took less than 4 hours which was shorter than I expected. through picking it up. The whole process took less than 4 hours which was shorter than I expected. More

Excellent communication with and through the Service Dept. I appreciate Ethan and Charlie. They take good care of me. Dept. I appreciate Ethan and Charlie. They take good care of me. More

Great communication on repair work and charges. Repairs were done quickly and to my satisfaction. Repairs were done quickly and to my satisfaction. More