Back

Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

Sort by
August 01, 2022

Great customer service on the scheduled maintenance. Drop-off and pick-up was very efficient. More

by Tammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Tammy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!

July 29, 2022

The dealership scheduled the recall of my car efficiently, received my car on time for check up, did the necessary work timely and the service official was professional and knowledgable. More

by Fredazarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent hoang
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 29, 2022

Had a pretty tricky problem with my car. Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too More

by YVS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sintsberry
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 29, 2022

John Stansberry is a large part of why I keep returning to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I a More

by richardmurdock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 28, 2022

This facility has seamless automated process and great customer service personnel. First-class scheduled service in my experience! More

by Jaycupertino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 26, 2022

I was happy with all the customer service and communication. Frankly, having the "loaner" car makes all the difference. More

by Csandoval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent
Jul 29, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello there! Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 26, 2022

I've been using the Mercedes Benz of Steven's Creek service center for over 6 years now and am happy with their very professional staff. More

by thegautam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Jul 29, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 22, 2022

I dropped of my car they loaned me a car they did what they say they we’re going to do The customer service truly above any other I’ve seen keep up the good work More

by choycom408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
Jul 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

July 22, 2022

Exceptional service and professional staff. John Stansberry, my service advisor, is the best in the business. His years of experience, knowledge of the product, interest in his customers and More

by fde673
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Jul 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 21, 2022

This is a complaint to the dealer Mercedes Benz of Stevens Creek, located at 4500 Stevens Creek Blvd, San Jose, CA 95129. We bought a 2016 C300 at that location and have had the car serviced there More

by qin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ethan Kurtz
Jul 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Qin, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

...
39
...