Mercedes-Benz of Stevens Creek - Service Center

Great customer service on the scheduled maintenance. Drop-off and pick-up was very efficient. Drop-off and pick-up was very efficient. More

The dealership scheduled the recall of my car efficiently, received my car on time for check up, did the necessary work timely and the service official was professional and knowledgable. efficiently, received my car on time for check up, did the necessary work timely and the service official was professional and knowledgable. More

Had a pretty tricky problem with my car. Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too. To top it off i had no loaner car reserved and they provided a lift home for me. Car fixed to my satisfaction. Great service. More

John Stansberry is a large part of why I keep returning to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I a to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I ask for ? More

This facility has seamless automated process and great customer service personnel. First-class scheduled service in my experience! customer service personnel. First-class scheduled service in my experience! More

I was happy with all the customer service and communication. Frankly, having the "loaner" car makes all the difference. communication. Frankly, having the "loaner" car makes all the difference. More

I've been using the Mercedes Benz of Steven's Creek service center for over 6 years now and am happy with their very professional staff. service center for over 6 years now and am happy with their very professional staff. More

I dropped of my car they loaned me a car they did what they say they we’re going to do The customer service truly above any other I’ve seen keep up the good work they say they we’re going to do The customer service truly above any other I’ve seen keep up the good work More

Exceptional service and professional staff. John Stansberry, my service advisor, is the best in the business. His years of experience, knowledge of the product, interest in his customers and John Stansberry, my service advisor, is the best in the business. His years of experience, knowledge of the product, interest in his customers and overall professional demeanor makes it a pleasure to do business with him. There are closer authorized dealers for service where I live, but I drive the extra distance because after years of owning Mercedes automobiles, I know John is the gold standard in his field. More

This is a complaint to the dealer Mercedes Benz of Stevens Creek, located at 4500 Stevens Creek Blvd, San Jose, CA 95129. We bought a 2016 C300 at that location and have had the car serviced there Stevens Creek, located at 4500 Stevens Creek Blvd, San Jose, CA 95129. We bought a 2016 C300 at that location and have had the car serviced there too. The last service performed by that dealer was in 2018. Since then, the car was only serviced by ourselves as the pandemic started. We did 2 oil changes at home in 2020 and 2021, without touching the cabin air filters since they are not required to be replaced on every service. One thing to note that we started noticing that some noise when turning on the AC around 2018. The noise sounded like something was being shredded and would usually go away after 10 seconds or so. This year, 2022, we were about to do the oil change and replace the air filters. This was when we discovered that the entire cabin dust filter and its housing is missing under the hood (see picture); the duct was wide open and un-screened. We believe the missing parts are 205-830-88-02 (filter housing) and 166-830-02-18 (filter). That explained the noise; if there are some leafs at the duct, they will be sucked into the duct and probably shredded by the blower. Given that we didn't work on the air filter before, nor did we bring the car to another party for service since 2018, we have to lay our suspicion on that dealer that during their service on the C300, they might have forgot to put back the filter along with its housing. We called the dealer and showed them the picture. Assistant service manager Ethan denied that possibility and said that they "are not responsible for things from 4 years ago" nor would they offer some relief out of good faith. He then quoted us $282 (plus tax) to fix that, $132 for parts and $150 for the labor, which in my opinion is ridiculous for such simple job. As we know the history of this car, we couldn't think of any other possibility. This has nothing to do with that we DIY'd the oil changes. Even if we had brought the car back to the dealer for the scheduled service back in 2019, that would be another year passed and we'd doubt if the dealer would gladly accept that responsibility then or even the possibility that they might be at fault. Yet it's extremely difficult for us to prove that suspicion, or even detect any such incompetence. Which trusting customer would double-check the technician's work, going under the hood, especially when that work was done at a place with Mercedes Benz's logo? Service work at dealership is already overpriced; it simply hurts that we were not even getting the basics done right after paying a fortune. This is a true and personal story from a Mercedes owner. It has discouraged us and will likely discourage many others from owning a Mercedes Benz in the future as they can't even trust the dealers to have done the job right, especially if they don't have the time or skill to DIY the work. For those keeping their Mercedes cars, they might think again before leaving things to the dealer because what would happen to their cars is entirely curtained; you give the car to them, pay a hefty cost, and pick up the car. You won't know anything about what they actually did beyond what they told you. It will be extremely difficult to defend your own rights if something was wrong, and that is just sad. More