Mercedes-Benz of Stevens Creek - Service Center

Susan Seuliman was wonderful as our service advisor! She explains everything. She made sure we had a loaner vehicle. This time of a labor shortage it is so nice to have someone that takes their job so s She explains everything. She made sure we had a loaner vehicle. This time of a labor shortage it is so nice to have someone that takes their job so seriously! More

Even though going to the dealership to have my car serviced always seems to be more expensive than an individual service Mechanic, I thoroughly appreciate Ethan’s ability to stay in contact and the in serviced always seems to be more expensive than an individual service Mechanic, I thoroughly appreciate Ethan’s ability to stay in contact and the instant response that I received throughout my service experience. The quality of the service was in par with my expectations. More

Congratulations to Charlie, our all-time favorite Service Advisor for his promotion! John is assigned to us, he is very responsive and great! Love it! Advisor for his promotion! John is assigned to us, he is very responsive and great! Love it! More

One annoying thing is that they have gotten rid of their cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many t cashiers. When you go to pickup your car after service, lot of times online payment link does not work, like in my case I tried online payment many times. You have to wait till your service advisor becomes available because only service advisors can process payments, as they don't have cashier any more. With the prices they charge for repairs, I am sure they can afford a cashier. I had to keep waiting. The manager was very nice. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Other than that, everything else was great. My service advisor (Ethan Kurtz) was awesome. Very courteous, and professional. More

Great purchase experience when I bought the car and incredible service experience when I've returned for service. Extremely satisfied with my purchase and ongoing customer service from MB of Stevens Cr incredible service experience when I've returned for service. Extremely satisfied with my purchase and ongoing customer service from MB of Stevens Creek. More

All the service advisors at this location are super helpful and attentive. I’m always able to get a loaner car when I need it too! Such a helpful feature! helpful and attentive. I’m always able to get a loaner car when I need it too! Such a helpful feature! More

Needed a quick turnaround for my GLS, was ready for me by the end of the day! the end of the day! More

Susan Sulimani was fantastic. I always look forward to visiting Mercedes-Benz of Stevens Creek.... I always look forward to visiting Mercedes-Benz of Stevens Creek.... More

Brought my car in for its regular maintenance but had issues with it stopping by itself. Took a lot of detective work but they traced it down to a damaged radar mount. Great follow up by Ethan to resolut issues with it stopping by itself. Took a lot of detective work but they traced it down to a damaged radar mount. Great follow up by Ethan to resolution! More