Mercedes-Benz of Stevens Creek - Service Center

Overall a decent experience, wait times tend to be long and they have limited courtesy cars available. and they have limited courtesy cars available. More

Always a satisfactory experience when taking my car in for service at MB of Stevens Creek. Ethan the service advisor did a great job keeping me informed on the progress of the work and even sent a little for service at MB of Stevens Creek. Ethan the service advisor did a great job keeping me informed on the progress of the work and even sent a little video confirming one of the repairs. Service was completed on time as promised with no further issues. The complimentary courtesy vehicle was a plus. More

All service work was completed as promised and the car was ready on time and washed. was ready on time and washed. More

James at Mercedes Benz dealer ship was very good and helpful. Good service at my car helpful. Good service at my car More

We always get top notch service at MB of Steven’s Creek and our service advisor, John Stansberry goes above and beyond to meet our needs. and our service advisor, John Stansberry goes above and beyond to meet our needs. More

I took my 2005 SL500 into the dealer since the electronic functions (doorlocks from key fob, trunk opening, top going down, etc) were not working. It appeared the secondary battery in the trunk was bad, so functions (doorlocks from key fob, trunk opening, top going down, etc) were not working. It appeared the secondary battery in the trunk was bad, so I requested it be replaced. Unfortunately after I got the car back with a new battery and had left the dealer, I found none of those functions were working. While they had installed a new battery, the technician did not do any testing to insure that the initial described problems were fixed. I have had to reschedule another appointment three weeks later for the service people to complete the process and get everything working as it is supposed to. Finally the other issue is once my car was "ready" and the bill paid, it took the staff over 10 minutes to deliver the car to the pickup point at the service department. More

This is a nice dealership with wonderful staff and very service oriented. We have been working with our service agent for many years who is always very courteous and helpful to make the experience pleasant service oriented. We have been working with our service agent for many years who is always very courteous and helpful to make the experience pleasant. More

I don't recall the service tech's name, but he was courteous and attentive. Hopefully, your records can identify him. courteous and attentive. Hopefully, your records can identify him. More

We were anxious about having a repair on a vehicle that is working perfectly, but there has been a smog related recall outstanding for some time. The staff made it simple to have the work done, there was n is working perfectly, but there has been a smog related recall outstanding for some time. The staff made it simple to have the work done, there was no pressure for additional work and they were friendly. (Note, no rating on price as it's N/A on a recall) More

It took some time for the repairs because of parts availability I guess ,but the overall experience was great. availability I guess ,but the overall experience was great. More