Mercedes-Benz of Stevens Creek - Service Center

I had an appointment to drop my car at 7:30 am for a simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebo simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebody would call me back. Nobody did. I called again at 3:30 pm and finally talked to the adviser, who told me the car was in a queue and would be worked on when a technician is available. After I asked to talk to the service supervisor and complained, then a mechanic was finally assigned to the job ad I got the car back at 5:00 pm that evening. Bad experience overall. Unfriendly service advisor. No consideration for the customer. This is the just the way it is, or so was I told. It makes me consider going to another dealer in the future or even buying another car brand. More

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our assistant gave us professional analysis and suggestion。The service was fast and accurate，we will come back for sure suggestion。The service was fast and accurate，we will come back for sure More

Stevens Creek MB has an excellent system to service our GLE 350. We do our annual checkup and have never had any service problems in the intervening year. Their systems and vehicle insight have worked fo GLE 350. We do our annual checkup and have never had any service problems in the intervening year. Their systems and vehicle insight have worked for us. More

Need communication between departments. When we dropped off the car at 3:45 pm or so . Service did not know what the car was there for. I have talked to service department explaining When we dropped off the car at 3:45 pm or so . Service did not know what the car was there for. I have talked to service department explaining the reason the car was being towed., They misplaced the car key, found after a couple of calls to the tow truck driver . I was disappointing. It is after all a MERCEDES DEALER.. More

Awesome service by Troy. Make me feel valued accommodate my appointment in busy time and save my day . Make me feel valued accommodate my appointment in busy time and save my day . More

5 stars for all the staff members. Danny is knowledgeable, courteous and clear. Even the other staff (lady managing the line and guy who delivered the car at the end) were prompt and f Danny is knowledgeable, courteous and clear. Even the other staff (lady managing the line and guy who delivered the car at the end) were prompt and friendly. Deducting 1 star for unavailability of loaner cars. I was told it was backlogged for 5 weeks! That just shows a lack of planning on the dealership's part. Even the local repair shop (that has much lower repair prices) provides me with a loaner Mercedes car every time. More

Good service experience. Made sure all service items were completed. Delay on some parts but was allowed use of loaner care for duration. Made sure all service items were completed. Delay on some parts but was allowed use of loaner care for duration. More

Very nice, capable, concerned people at a large excellent facility. Mercedes-Benz of Stevens Creek is the right place to take your Mercedes for service. facility. Mercedes-Benz of Stevens Creek is the right place to take your Mercedes for service. More

The staff are friendly, try their best to help me resolve issues, and respond quickly. issues, and respond quickly. More