Mercedes-Benz of Stevens Creek - Service Center
San Jose, CA
626 Reviews of Mercedes-Benz of Stevens Creek - Service Center
Susan is amazing! I decided not to have a rental since the service date was going to be on a later day I was hoping to have. I was without a car but Susan called me an I decided not to have a rental since the service date was going to be on a later day I was hoping to have. I was without a car but Susan called me and offered a car since the service was goin to take longer. I always have had a great experience. Thank you for the great job! More
I had an appointment to drop my car at 7:30 am for a simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebo simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebody would call me back. Nobody did. I called again at 3:30 pm and finally talked to the adviser, who told me the car was in a queue and would be worked on when a technician is available. After I asked to talk to the service supervisor and complained, then a mechanic was finally assigned to the job ad I got the car back at 5:00 pm that evening. Bad experience overall. Unfriendly service advisor. No consideration for the customer. This is the just the way it is, or so was I told. It makes me consider going to another dealer in the future or even buying another car brand. More