Mercedes-Benz of Stevens Creek - Service Center

I had to call 3 times to book an appointment and ask for a quote over the phone. Besides that, my service advisor, Danny, was reachable and did a great job on the repair. a quote over the phone. Besides that, my service advisor, Danny, was reachable and did a great job on the repair. More

This is our fourth Mercedes to be serviced here at Stevens Creek Mercedes with pleasant results. Your attitude is spot on, thanks. Stevens Creek Mercedes with pleasant results. Your attitude is spot on, thanks. More

I was not happy with how my initial service appointment was handled but Vincent was absolutely fantastic and very accommodating. He took care of what I needed and suggested an alternative. was handled but Vincent was absolutely fantastic and very accommodating. He took care of what I needed and suggested an alternative. More

Ethan Kurtz was courteous and timely which made the service experience a pleasant one. Please share our appreciation with him. Thank you. service experience a pleasant one. Please share our appreciation with him. Thank you. More

SERVICE PERSON NAMED VINCE WAS GREAT WILL ALWAYS HIM ONLY HOPE HE IS THERE NEXT TIME ONLY HOPE HE IS THERE NEXT TIME More

The service technician was great. Scheduling was easy and very little wait on the phone. The check-in went quickly. The only reason I don't give them 5-stars is that I had a winds Scheduling was easy and very little wait on the phone. The check-in went quickly. The only reason I don't give them 5-stars is that I had a windshield replaced and they left tape across the windshield to the body of the vehicle. This tape was very difficult to remove. It took me 30 minutes to get all the residue off. They should have cleaned it up before I picked up the van. Everything else was great. More

Friendly and professional staffs. Fast in response and keeping me updated about the car and cost. Fast in response and keeping me updated about the car and cost. More

I brought my car in for service/repair. Initially, I was skeptical due to a bad prior experience. It seems things have change, I got an honest assessment of the issues, and repairs were d Initially, I was skeptical due to a bad prior experience. It seems things have change, I got an honest assessment of the issues, and repairs were done to my satisfaction. Working with Vincent was great. More

Excellent service, great team! Service team is always helpful. They suggest accordingly to our needs. Service team is always helpful. They suggest accordingly to our needs. More

Very high response rate by john and loved the ease of process that he made the whole maintenance to be process that he made the whole maintenance to be More