Mercedes-Benz of Stevens Creek - Service Center

The service was technically fine and car was delivered on time. However, the car came back dirty (uncleaned). In addition, there was no drop off. I was told this is due to COVID but I haven’t seen any of the time. However, the car came back dirty (uncleaned). In addition, there was no drop off. I was told this is due to COVID but I haven’t seen any of the employees masked. More

The dealer deprogramed all of my settings and has no personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. More

I been with this dealer for more than 25 years. . I am very happy with their reliable service. . I am very happy with their reliable service. More

Very responsive and quick turn around in the repair shop. Friendly and easy to work with. Friendly and easy to work with. More

Thorough service all the time! Danny Ho always takes care of my account making sure all concerns are addressed. Danny Ho always takes care of my account making sure all concerns are addressed. More

Everybody was Very professional. And the service was prompt. Service completed with in day. I appreciate having a loaner car available every time i go in. And the service was prompt. Service completed with in day. I appreciate having a loaner car available every time i go in. More

Dropped off my car for B service. Service check-in was friendly and efficient. My most pleasant surprise was no extras on my bill. I prepaid my maintenance when I purchased the car. I Service check-in was friendly and efficient. My most pleasant surprise was no extras on my bill. I prepaid my maintenance when I purchased the car. It was great not to see extra costs. Car was washed and vacuumed when I got it back. More

I had a very good experience at Mercedes - Benz of Stevens Creek with Steve Kirksey Stevens Creek with Steve Kirksey More

Susan, our Service Rider is the best! She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. More

Very poor communication. I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they fo I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they forgot to order my part, 2 days later they ordered it. Short story an additional 3 weeks later (6 weeks total) they have no idea where the part is or when it will arrive. All I get is a shrug of the shoulders when I go in. They are suppose to call when the part comes in. More