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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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March 08, 2022

Danny Ho is the Great service advisor, he provided an excellent work and very polite! More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Grace, thank you for your kind review; we are happy to pass along your comments to Danny here at Mercedes-Benz of Stevens Creek! If you need more help, our team is available to talk -- safe travels!

March 08, 2022

Every single time I bring my car for service, Troy Shalk, the service advisor, is being very helpful, knowledgeable, friendly and a real professional. Probably he is the only reason I keep coming back to thi More

by SB2022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Shalk
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Troy Shalk here at Mercedes-Benz of Stevens Creek! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 08, 2022

Had my car for repair. Erica was excellent. Car came back in very nice condition. More

by olsson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
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Mar 10, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Olsson, thank you for your kind review; we are happy to pass along your comments to Erica here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2022

Jake, who is my advisor is terrific at his job. I can’t say enough about his kindness and helpfulness. More

by slhoornstra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Mar 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 03, 2022

Always professional and helpful. They have a great service department. I have purchased two cars from them in the past and plan to buy another in the future. More

by MaureenFrantzich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Mar 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2022

For as long as I have had the pleasure of having John Stansberry as my service advisor, he has always been friendly, knowledgeable, and extremely professional. He is the reason I keep coming back. More

by erik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Mar 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi erik, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 01, 2022

Good follow up and in time service with reasonable price. Thanks for washing the car after replacing tire. More

by Bo Knows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Mar 03, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 28, 2022

Excellent service for my MB CLK 430; and support from my service advisor at Stevens Creek facility. More

by FRED JAFFIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Report | Print
Mar 03, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Fred, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 25, 2022

I drive to MB Stevens Creek from San Francisco to get friendly and high class auto service. More

by Ruslan.163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Shalk
Report | Print
Feb 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

February 24, 2022

Very efficient from the moment I arrived to my pickup time. Everything is explained and I know my car will be cared for right up to the car wash. I could take my car anywhere but I trust the excellent ca More

by Pat Blair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Feb 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Pat, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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