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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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February 05, 2022

I would have forgotten but they called and made sure that I got the benefit of my wheel package. More

by Einstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Staussberg
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Einstein, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

February 04, 2022

I’ve been owning and buying MB for 20 years and MB of Stevens Creek has been my best experience from trading in cars, purchases and especially service! Service department is top notch. Never had a vehicl More

by martin.schulter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Sorrentino
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Stevens Creek. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Feb 08, 2022 -

martin.schulter responded

Stevens Creek has been my best experience from trading in cars, purchases and especially service! Service department is top notch. Never had a vehicle come back without fully repaired, cleaned and always satisfied

February 04, 2022

Great dealership with world class service facility and team. Service advisers are very knowledgeable and try their best to delight the customers. It is pricy, but that is i guess somewhat expected. More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2022

The employees have all been great at their jobs in communication and timely completion of tasks. The layout of the facility since their remodel a few years ago has improved the flow of traffic. T More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mel, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

I bought my car from mercedes-benz of stevens creek and I do routine service and repair there. Service is always timely and professional + they provide a loaner car while my car is in repair. They address al More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DANNY B HO
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2022

My service advisor provides great customer service. He is polite, professional, prompt, caring and very helpful in addressing all our needs. More

by poonleung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tran, Phuong
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

Knowledgeable, Professional, Danny Ho, Service Provider - Incredibly knowledgeable and Impeccable customer service. Danny knows the Mercedes Brand in terms of vehicles - No other Mercedes Dealership (for More

by AMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2022

Very helpful all around and my car was done quicker than originally predicted. Super professional and respectful the entire time. More

by Jayson.angulo14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2022

Courtesy, competence, care and professionalism defines my service advisor interactions at the MB dealership at Stevens Creek. More

by AC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Feb 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 01, 2022

Giselle Help me a lot with my tires and she was the best representative I ever had she was so good with me help me a lot and I wish to her and Mercedes Stephen Creek all the best More

by Ori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giselle
Feb 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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