Mercedes-Benz of Stevens Creek - Service Center

This is the BEST service team with which I have worked. I had a nail in my tire on Friday. I was due for service on Monday. They took my car, gave me a loaner and did the service on Saturday. The 120,0 I had a nail in my tire on Friday. I was due for service on Monday. They took my car, gave me a loaner and did the service on Saturday. The 120,000 mile service was thorough and gives great peace of mind. When I arrived to drop off the loaner and get my car I was a little early and they weren't open. The person checking in personally went to get my car so me. We LOVE our 2015 GLK 250 Bluetec and want it to go for many more miles. This team helps make that possible. I can't say enough good. Fantastic! More

Wonderfully professional, clean and efficient dealership for sales and service. My advisor treats my vehicles as if they were his own, and the communication is clear, concise, accurate with no surprises. for sales and service. My advisor treats my vehicles as if they were his own, and the communication is clear, concise, accurate with no surprises. Thank you More

Another excellent service appointment here with Ethan Kurtz. I was a little early but met promptly. He explained everything in detail that was going to be included in my 120k service. He also assured me Kurtz. I was a little early but met promptly. He explained everything in detail that was going to be included in my 120k service. He also assured me that he had the new set of tires I requested when booking my appointment and a loaner vehicle for me to use. Ethan is very knowledgeable and informative with my cars servicing needs and the services that are available . I especially appreciate the fact that he keeps me updated on the progress while my car is being serviced. I have been bringing my vehicle here for over 3 years now and the level of consistently good service keeps me coming back.. I highly recommend bringing your vehicle here for its servicing needs. More

Charlie kindly fit me in with a battery problem. I was kept abreast of the time it would take while I waited. Always good service kept abreast of the time it would take while I waited. Always good service More

Fantastic! Wouldn't go anywhere else. Jake Tran is amazing. Gets it done right! Thanks 😊👍 amazing. Gets it done right! Thanks 😊👍 More

My servise advisor, Jake Tran, is very professional and pleasant to deal with. He made sure that everything was completed in a timely manner. The repairs were completed and the car was washed and cleaned pleasant to deal with. He made sure that everything was completed in a timely manner. The repairs were completed and the car was washed and cleaned. Excellent service! More

My supervisor Susan is friendly, efficient and responsible, I enjoy her service and would recommend her to anyone who needs her help. responsible, I enjoy her service and would recommend her to anyone who needs her help. More

I came for 30000 miles check , waited almost 1 hour, 3 staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave my car , bad part my advisor I did not even see her face. More

Stephen is a friendly, responsible and helpful service manager. He gave me a worry free service. Excellent service. manager. He gave me a worry free service. Excellent service. More

This was my second service visit on a 2020 Sprinter chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar sensor adjustment. More