Mercedes-Benz of Stevens Creek - Service Center

I came for 30000 miles check , waited almost 1 hour, 3 staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave my car , bad part my advisor I did not even see her face. More

This was my second service visit on a 2020 Sprinter chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar sensor adjustment. More

Stephen is a friendly, responsible and helpful service manager. He gave me a worry free service. Excellent service. manager. He gave me a worry free service. Excellent service. More

Great service, fast and efficient. Took care of all recalls. Was able to communicate over text and ultimately pay my invoice over a link in a text message before pick up. recalls. Was able to communicate over text and ultimately pay my invoice over a link in a text message before pick up. More

It was good from the beginning of the service. But when I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I had to wait there for another 20 minutes. Hopefully, it won't happen again More

I made first service appointment online; text reminders were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9 were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9k in repairs that couldn’t be scheduled for another 4-6 weeks. More

Great service great people I would recommend this dealership to everyone. The service was amazing! dealership to everyone. The service was amazing! More

They always are efficient at drop off, keep me updated when preforming services or repairs and have a quick pick up procedure. when preforming services or repairs and have a quick pick up procedure. More

Whilst we didn’t buy our car at this dealership we do however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always get a courtesy car this makes a huge difference because a don’t like e near by. Our car has had a few things done to it and we have always been very happy with the results we will continue to take our car there whilst we own a Mercedes. More

Wait for 2 days and no one contact me to pick up my card after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. More