Mercedes-Benz of Stevens Creek - Service Center

They always are efficient at drop off, keep me updated when preforming services or repairs and have a quick pick up procedure. when preforming services or repairs and have a quick pick up procedure. More

Whilst we didn’t buy our car at this dealership we do however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always get a courtesy car this makes a huge difference because a don’t like e near by. Our car has had a few things done to it and we have always been very happy with the results we will continue to take our car there whilst we own a Mercedes. More

Wait for 2 days and no one contact me to pick up my card after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. More

The whole process of getting our recall taken care of was very easy from the first phone call to picking up our finished van, and ahead of schedule. very easy from the first phone call to picking up our finished van, and ahead of schedule. More

Susan Sulimani was amazing once again. My car needed repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and c repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and care given to us in time of great need is deeply appreciated!! More

Schedule is very easy, reminder is very helpful. My advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. More

Clear and informative communication about the service / technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. More

The staff are very accommodating and respectful. The dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been very helpful and knowledgeable. He explained well the service details. I will look for him next year for the next service. I will rate him 10 for excellence. Keep up the good work. More

Charlie Fish is very professional. He is very knowledgeable. He understands the car issues. My car was fixed properly and ready on time. He researches the facts and is ready with the answers. Mer knowledgeable. He understands the car issues. My car was fixed properly and ready on time. He researches the facts and is ready with the answers. Mercedes of Steven’s Creek is well run. They greet you when you drive up. They greet and direct you when you walk inside. The delivery of my car was prompt. The car was clean. More

Danny Ho is professional & helpful. He is very knowledgeable and recommends only the maintenance that are necessary, and found some discount coupon to save me some money :) knowledgeable and recommends only the maintenance that are necessary, and found some discount coupon to save me some money :) More