Mercedes-Benz of Stevens Creek - Service Center

The mechanics are excellent in repairing and bringing back the performance of this well designed car. I also appreciate the advice of the advisor and the availability of a loner car at the dealership. back the performance of this well designed car. I also appreciate the advice of the advisor and the availability of a loner car at the dealership. More

I recently took my C300 in for service. I thought I would need new brakes and service for coolant liquid. Despite a huge backlog, my long time service representative Susan was able to assig I thought I would need new brakes and service for coolant liquid. Despite a huge backlog, my long time service representative Susan was able to assign me a loaner vehicle. The whole process was quite smooth despite the long line of folks needing service that day. The person who gave me the rental car should also get kudos for customer service. Susan informed me later in the afternoon that the brakes were good and the coolant had been topped off. I really appreciate the honest feedback and prompt support. I will definitely go back to Susan and Autonation for my future service needs. More

Complete and high quality services were perfectly executed! Excellent service advisor! Great communication with different protocols! executed! Excellent service advisor! Great communication with different protocols! More

Just prior to a long road trip, we noticed a potential problem. Erica at MBSC got the car in and repaired with plenty of time to spare. The shop communicated effectively what repairs were needed and the problem. Erica at MBSC got the car in and repaired with plenty of time to spare. The shop communicated effectively what repairs were needed and their progress. Exceeded expectations. More

Susan Sulimani is my sole point of contact at the dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but always frames her recommendations in an advocacy position that fosters deliberation and customer empowerment to make an informed decision. I often conform to Susan’s recommendations and never feel I have been sold. There are many capable European auto alternatives for service that are much cheaper than the dealership. I choose to stick with Stevens Creek because there is zero risk on the workmanship and the interaction with Susan is always efficient, effective, and indicative of the highest standard in the customer service realm. More

Susan, our service rider, is fantastic! She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compa She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compassion, and with detailed information. The maintenance team for our car is incredible and precise. Also, the young lady in the loaner department always has a smile on her face and is very helpful. This dealership is stellar. More

Our advisor, Trevor Dehart, took good care of our car. We can always reach him and get answers. Hope we are able to use his expertise again next year. We can always reach him and get answers. Hope we are able to use his expertise again next year. More

The dealership provided amazing experience to maintain my car, always caring their customer so I really recommend car, always caring their customer so I really recommend More

My experience with the sale of a used car was good. But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinar But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinarily frustrating. I don’t feel like we were a priority because we didn’t purchase a Mercedes but a used car. The communication was frustrating between the advisor and our sales manager. Calls and e-mails were not returned or not returned in a timely manner. What would have taken a day to replace a part took and entire week and I was left without transportation. There is no way I would recommend this dealership after what I had to go through with this car. More

Always get excellent service from Danny Ho. Got a loaner car and was able to get my car back a day earlier than promised. Got a loaner car and was able to get my car back a day earlier than promised. More