Mercedes-Benz of Stevens Creek - Service Center

I took on my E320 for service B. during the repair, they told me that I should replace my break. When I ask them how much wear i have left. "well it is pretty low" when I ask for a #, "well, it is only 20% told me that I should replace my break. When I ask them how much wear i have left. "well it is pretty low" when I ask for a #, "well, it is only 20%" I will leave it up to you on if that is the right time to change breaks. More

I had my ML-430 serviced through Smythe for 6 years until my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls wa my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls was performed on my car, the other was not, even when they were aware of it. As a result my power steering hose disconnected/leaked heavily when I was driving home one day and I lost my power steering as I exited the freeway. When I had the car towed in Smythe attempted to not pay for the tow even though MB Roadside service said it was covered. As I left dropping the car off I had it resolved that they would pay, yet when I went to pick up the car, they tried again not to pay! So I was not happy with them for blantly not handling the recall item proactively and then trying to avoid the costs. The tow truck driver said he was picking up a lot of MLs for the same defect and there was a tug-o-war between MB USA and the dealers over the tow coverage. Additionally on smaller services, I had to bring the car back because they forgot to do something. Example: I had the central window switch replaced, and the tech forgot to plug in the mirror cable to it. Something has been happening at Smythe over the last few years, a change in managment or something, as customer service has declined in my book. More