Mercedes-Benz of Stevens Creek - Service Center

The maintenance service was fast, but the loaner car service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. More

Everyone is nice here. But from purchasing to going back for a service, it just felt you were a ticket moved from one corner to another. All the sales person and service ad But from purchasing to going back for a service, it just felt you were a ticket moved from one corner to another. All the sales person and service advisors are nice but the lot just lacks communication and the experiences there as a whole gave off a very assumptions and “on their term” vibe. More

Excellent service. Fixed issue with the suspension in the time promised and under initial cost estimate. Fixed issue with the suspension in the time promised and under initial cost estimate. More

Avoid! ! If you will be foolish enough and proceed with your expensive purchase your quality services you will expect will be not met . In this dealership y ! If you will be foolish enough and proceed with your expensive purchase your quality services you will expect will be not met . In this dealership you will experience what is mean to be be brush away , ignored, not respected. You will have wait more than three weeks to schedule repair visits. You will be avoid sometime your issues will not be resolved . Just that simple, if you need service, fixed recalls and just need basics loaner car yo will not get it!! I believe you should not buy Mercedes Benz made in USA (if you wish to avoid unpleasant experience and headaches ). More

Danny Ho is very professional and makes it easy for me to drop off my car and get it back timely. Hats off to him! drop off my car and get it back timely. Hats off to him! More

Excellent Service ! ! fast and good communication skill , except the cashier, is not very nice, maybe she didn't like Asians.. ! fast and good communication skill , except the cashier, is not very nice, maybe she didn't like Asians.. More

Very customer service oriented. Over the top quality. Conscientious service advisors. Expensive but worth it. Over the top quality. Conscientious service advisors. Expensive but worth it. More

Excellent works, responsible for helping you fixed the problem and giving the solution. Nice and friendly stuff problem and giving the solution. Nice and friendly stuff More

Very good customer service overall. Both service advisor and the loaner person gave us a car we are interested in buying in the future. Both service advisor and the loaner person gave us a car we are interested in buying in the future. More

Staff is very professional and friendly. The bathroom is clean waiting area is nice and clean The bathroom is clean waiting area is nice and clean More