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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
622 Reviews

622 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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September 18, 2023

Excellent works, responsible for helping you fixed the problem and giving the solution. Nice and friendly stuff More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny ho
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Sep 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Samantha, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 16, 2023

Very good customer service overall. Both service advisor and the loaner person gave us a car we are interested in buying in the future. More

by mcjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
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Sep 19, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 14, 2023

Staff is very professional and friendly. The bathroom is clean waiting area is nice and clean More

by joemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
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Sep 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Joemen, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

September 13, 2023

The service here is really great. I bought my new tires 4 months ago, and they successfully helped me replace a new one after a road hazard without any out-of-pocket payment. More

by Boxin Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Sep 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 12, 2023

Multiple trips over 5 months and a very simple issue is not resolved. Had an appt but waited over an hour. Gave me loaner cars with no charge and no gas. Mistake after mistake. Horrible. More

by Mojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor, Charlie
Report | Print
Sep 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 12, 2023

Excellent customer service and support! Love it ! The customers service awesome number one all the time! We all feeling trusting. More

by Sweet19alabama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Sep 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 11, 2023

Long wait time with no assurance of when the advisor will be available to you. Car not cleaned properly. More

by sowmiya.iyengar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Sep 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

September 11, 2023

Danny Ho has been flawless in his service of my car and the most perfect representative of this dealership. This dealership has treated me very well since 1995. I wouldn’t consider owning anything but a More

by emilyperrotta3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Sep 14, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more, we can do for you, please don’t hesitate to reach out. Come back and see us any time! We always strive to provide personable and excellent customer service. Thank you for the review!

September 10, 2023

Very friendly and accommodating. Detailed and knowledgeable staff. Easy to make appointments or to reschedule More

by Nvinitsky
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 10, 2023

Wrong appointment time was given, wrong details of my car, rude service when pick up car More

by Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lady in the pickup area not pleasant
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Garcia, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

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