Mercedes-Benz of Stevens Creek - Service Center

Wrong appointment time was given, wrong details of my car, rude service when pick up car car, rude service when pick up car More

Noticed when I got the car back the unit that has the rear mirror is loose. All other service was good. rear mirror is loose. All other service was good. More

Everything is good. What else do you want me to say? This is stupid requiring a minimum number of words. What else do you want me to say? This is stupid requiring a minimum number of words. More

These guys know how to get you in and get you out taken care of. care of. More

I'm very disappointed with the service at Stevens Creek Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me wha Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me what the purpose of the recall was nor the amount of time it would take to fix. They scheduled me for an 8:45 AM maintenance appointment to rectify the recall issue on August 28, 2023. Upon arrival I found out there was no appointment scheduled for me, and found out there was a software update. This shows an incredible amount of lack of coordination and was a complete waste of my time. More

Brought the car in for a safety recall item. Set the appointment over the phone. Service representative met with me soon after I pulled the car into the service bay. He was very professional Set the appointment over the phone. Service representative met with me soon after I pulled the car into the service bay. He was very professional and easy to work with. Recall issue was quickly resolved. I was on my way in about an hour. More

very professional and always have the warm welcome feelings. I did not have to wait long and out of the dealer faster then I expected. feelings. I did not have to wait long and out of the dealer faster then I expected. More

I recently did my Mercedes car service at Stevens creek, it was great all staff were very polite and kind, car dropOff and pick up was easy, you don’t have yo wait for long time like other car dealers servi it was great all staff were very polite and kind, car dropOff and pick up was easy, you don’t have yo wait for long time like other car dealers service. All checks are done carefully. Overall am extremely happy with car service and my Mercedes car!! More

John Stansberry and the rest of the service crew are fantastic! Job well done, good communication and service. fantastic! Job well done, good communication and service. More

08/23/2022: Steve Kirskey our service representative took care of our E300 4Matic B service (60k miles). As always Steve is great and we got the car back on time. Thanks Steve! care of our E300 4Matic B service (60k miles). As always Steve is great and we got the car back on time. Thanks Steve! More