Mercedes-Benz of Stevens Creek - Service Center

I'm very disappointed with the service at Stevens Creek Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me wha Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me what the purpose of the recall was nor the amount of time it would take to fix. They scheduled me for an 8:45 AM maintenance appointment to rectify the recall issue on August 28, 2023. Upon arrival I found out there was no appointment scheduled for me, and found out there was a software update. This shows an incredible amount of lack of coordination and was a complete waste of my time. More

Brought the car in for a safety recall item. Set the appointment over the phone. Service representative met with me soon after I pulled the car into the service bay. He was very professional Set the appointment over the phone. Service representative met with me soon after I pulled the car into the service bay. He was very professional and easy to work with. Recall issue was quickly resolved. I was on my way in about an hour. More

very professional and always have the warm welcome feelings. I did not have to wait long and out of the dealer faster then I expected. feelings. I did not have to wait long and out of the dealer faster then I expected. More

I recently did my Mercedes car service at Stevens creek, it was great all staff were very polite and kind, car dropOff and pick up was easy, you don’t have yo wait for long time like other car dealers servi it was great all staff were very polite and kind, car dropOff and pick up was easy, you don’t have yo wait for long time like other car dealers service. All checks are done carefully. Overall am extremely happy with car service and my Mercedes car!! More

My Service Advisor is good. But.... their communications are terrible. They don't answer phones. For this visit their computer was down and so they left me in the service lin But.... their communications are terrible. They don't answer phones. For this visit their computer was down and so they left me in the service line They told me a dozen times that i needed a recall but after bringing the car in they said i didn't need it. They told me tat the recall would take 90 minutes but they kept the call all day and did nothing. They can't fix my electric charge flap or my passenger door handle. On a previous visit it took 45 minutes for them to find my car. It's abysmal. More

John Stansberry and the rest of the service crew are fantastic! Job well done, good communication and service. fantastic! Job well done, good communication and service. More

08/23/2022: Steve Kirskey our service representative took care of our E300 4Matic B service (60k miles). As always Steve is great and we got the car back on time. Thanks Steve! care of our E300 4Matic B service (60k miles). As always Steve is great and we got the car back on time. Thanks Steve! More

I was very pleased, with the service, especially no wait time, it was done like clock work! Mr Duffer mat me at the and helped me get my loaner car. I was ver pleased. time, it was done like clock work! Mr Duffer mat me at the and helped me get my loaner car. I was ver pleased. More

Had service with Nate jones and he is the Best . this place has good service this place has good service More

The tier blew up on highway in one week after the tire service. I did not do anything with the blew up tire and it was really dangerous. Updated: The service connected with me and provide some compensa service. I did not do anything with the blew up tire and it was really dangerous. Updated: The service connected with me and provide some compensation. Move from 1 to 5. More