Mercedes-Benz of Tampa

I am still attempting to complete some parts of the sale/agreement that haven’t been completed yet. A little frustrating but I have hopes that things will be honored as promised. sale/agreement that haven’t been completed yet. A little frustrating but I have hopes that things will be honored as promised. More

My experience with the dealership was poor. I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the d I purchased a new c43 AMG and the AMG drive unit on the steering wheel was not working when I purchased the car. We noticed this before I left the dealer, I asked my salesperson if we could leave the vehicle and take a loaner vehicle home and they told me that there was no loaner available at the time because it was a Sunday. So, then we had to take the car home with a part not working. Then I was asked by the salesperson to drive back the next day from Ocala which is over 100 miles away to get the car fixed. & it wasn’t until he checked with his management that they offered to do valet to come get my car. But, even this was annoying as I lease my car and the valet had to drive my car to and from Ocala to Tampa adding an additional over 200 miles to my car. Then It was made like they were going to come on Monday to pickup my car and they did not come until Tuesday. & after they picked up my car I was not told who my service advisor was or anything. I wasn’t even told that the car arrived back to the dealership till later that night. I had reached out to my salesperson multiple times that day and was ignored until I called the dealership myself to have to find out that my car arrived. Then after they fixed the problem on Wed. I was told that my car would be brought back on Thursday which it was. But, I asked them to let me know a time I could expect the car since I work and have to plan around my schedule & I was told they would let me know a time later in the day and I did not find out until Thursday morning when the valet driver called me before he left. I just feel that for a premium luxury dealership the customer service I received was horrible. I am paying a lot of money for my car and it is a luxury brand so I expected the service to match. When I had my Audi and BMW prior to this the service was great at the dealerships when I purchased both vehicles. So, I was very disappointed in Mercedes of Tampa as I feel they are dropping the ball for Mercedes standards. I mean I even called the General sales manager to complain and left a voicemail and he never responded to me. So, this shows me why his staff follows suite. I would recommend if you want a Mercedes not going to this dealership. More

YOU DO NOT WANT BUY FROM THIS DEALERSHIP, they are VINDICTIVE, they tried to DECEIVE me and it backfired. Wired this dealership money for an expensive Mercedes as I thought the paperwork was going to VINDICTIVE, they tried to DECEIVE me and it backfired. Wired this dealership money for an expensive Mercedes as I thought the paperwork was going to be through Docusign. Well something happened they said, so they would have to overnight paperwork to be overnighted back, but said once they got the paperwork back they would release the car to the transport company I sent, as I live out of town and decided to have it delivered. So the transport shows up and the salesman calls me and says we are sorry but Mercedes has put a ‘no sell’ on the car due to a recall on the fuel pump, and this is affecting cars throughout the country, and acted like they just found out about it! They were suggesting that they didn’t know about it when they took my money, suddenly couldn’t do Docusign and delayed the transaction with two overnight deliveries of paperwork. Also didn’t know the day the transport showed up, yeah right! They also said the part was back ordered and would probably take weeks to come in. So the trucker left and I paid a $100.00 no show fee which the dealer said they would pay me back for. I told them I didn’t want the car as I felt deceived, and they said they would refund my money. However, I would have to request the wire back, which I found out later delays the process by several days, and it was already late Friday, so nothing would get started until Monday. Then, they called Monday and magically the car was fixed, but I already lost trust and declined, and it didn’t make sense. Tuesday Oct 3rd I texted with the General Manager and he said wire process would take two to three days and they would start the process. On Oct 5th after me asking, the GM said the wire should be going through by tomorrow as they had submitted it to their accounting dept. Didn’t get the wire on Friday Oct 6th or Monday the 9th or Tuesday the 10th so texted the GM back at which point he goes dark on me, and has one of guys take over who is suddenly requesting my wire info, as if they were going to send it right away. On Oct 12th I told him I still didn’t have the money and he sends me something suggesting that it went through, which was not true. On Oct 17th, I still don’t have my money and my bank says it appears that the dealership has not authorized the release, this is two weeks later!! And now the GM’s guy goes dark on me. On Oct 20th I threatened to sue them and got my money that day. Then when I asked for my $100 trucker money back they said, Mercedes Benz of Tampa will not be paying that as you did not buy the car, really? Do not do business here!!! More