Mercedes-Benz of Tampa

Yasmine Abdel, was very professional and hospitable. She was knowledgeable of the car, the Mercedes Benz E350. She took the time to drive us around and teach us everything we needed to know about the She was knowledgeable of the car, the Mercedes Benz E350. She took the time to drive us around and teach us everything we needed to know about the car. Thank you very much again. More

HORRIBLE experience. came from Spring Hill to look at a car, 45min away. The car was ready to drive. Test drove it, we loved it but wanted to see one more. Decided we lik came from Spring Hill to look at a car, 45min away. The car was ready to drive. Test drove it, we loved it but wanted to see one more. Decided we liked the first one better. Started to run numbers, our salesman John Kelly came back only to tell us they just sold the car knowing we wanted it and drove 45min. to see it. The right thing to do, the moral thing to do was see if we were definitely wanting the car because someone else was interested. Will NEVER step foot in that place again! Went to Audi and bought a brand new Q7. Gave us 4 years free maintenance. I HIGHLY recommend the. Audi of Wesley Chapel. Shame on you Mercedes. ONLY way to step foot back in there is to get me into a brand new loaded GLS 450. More

Dealer has had my 2018 S560 since early May and I've put 8k miles on the loaner Took it in the first time in Jan for my Active Blindspot and Emergency Stop Assist Inoperative alert. They told me it was a 8k miles on the loaner Took it in the first time in Jan for my Active Blindspot and Emergency Stop Assist Inoperative alert. They told me it was a software update, and within a week, it came back on. They finally took it in 2 months later, had it for 3 weeks, and said it was a sensor in the rear. Replaced the sensor, and then 2 days later, the light came back on. When I brought it back, after about 2 weeks because thats when they could get it in, they said it was a zip tie that they forgot to remove, causing the sensor to malfunction (whatever that meant). I went with it. Picked my car up and started driving to Orlando for an appointment I had to look at another Mercedes for my daughter that I planned on having serviced there as well. Within 20 minutes of driving, guess what?? The light came back on lol I sent my advisor a photo of the error and he apologized and told me to bring it back in. Its been months and I finally went into the service center to speak to the Director, John Silvers. He had the audacity to xx me the entire time and tell me the sensor isnt reading due to bumper damage. I asked him how his master tech did not see the bumber damage after the first visit and he said their 1st step is always software. So then I asked how about the 2nd time when they replaced the sensor, or the 3rd time when they said it was a zip tie. How did they not notice bumper damage around the bracket of the sensor when they cut the zip tie they left off? So then John comically says, the damage must have happened when I picked it up after the zip tie incident. I laughed and said so within the 20 minutes of picking my car up and the light coming back on, something must have went underneath the bumper and perfectly hit thr sensor bracket which triggered the same error light that has been coming on for the past 4 visits. I literally laughed. I did not accept that response because it had to have been a joke, so he said he would look into more and get back to me within a week. Fast forward 3 weeks and still no word from John. Mind you my advisor was amazing the entire time and did as much as he could to help. I contacted corporate which prompted John to call me offering to lower the cost of getting the work done. I declined because I did not cause the damage and my car was under warranty when they first took it. I asked to speak to the GM Alex Glickman and John said he would set something up for me. Weeks later and I've left Alex multiple voicemails and even had corporate try to reach him. He happens to be in training every week and has no desire to even speak to me let a lone make this right. Today John told my advisor that he went over the situation with Alex and Alex decided they were not going to fix it. Mind you he did not have the decency to return my call or give me the meeting I was promised. John told my advisor to advise me to bring their loaner back if I am not getting the work done with them on my expense. My advisor has been amazing, and I've been driving a new S500 but its been very comical dealing with the Director, GM, and even the "Master Techs" at Mercedes of Tampa Bay to say the least and I miss my car. Only reason I haven't been somewhere else is because my warranty ran out, and this work was first looked at when the car was still under CPO so they would have had to honor it. They are doing everything in their power not to fix it. It probably cost them more to have their loaner out to me for 8k miles and over 90 days. Alex declined a meeting or a phone call and sided with his incompetent director. I feel insulted and disrespected and will be picking up my car tomorrow. More

I have owned Mercedes-Benz (MB) vehicles for many years and have purchased from four MB dealerships in the past with great customer service and follow up. Tampa, not so much. When I am in the market for and have purchased from four MB dealerships in the past with great customer service and follow up. Tampa, not so much. When I am in the market for a MB, I start at the MBUSA website since it allows me to find vehicles within a certain miles radius and for the Trade-In value report. This has assisted me with past purchases when working with a MB dealership and makes the process go more smoothly. A quick update on my situation: I live 7 hours from Tampa. Once I found the vehicle, I contacted a sales representative and provided the trade-in value report that MBUSA provided me, a copy of my driver license, loan approval letter with dealership documents, a tentative deal of $21,500 out the door price, a timeframe to arrive at the dealership to review the vehicle, finish up the purchase, and head back home. I was told everything looked reasonable so the next morning I headed to Tampa. I am usually not a fan of placing all of my cards on the table, but I was dealing with a time restraint so didn't have much of a choice; I have always had good and transparent dealings with MB. First face to face contact with the sale representative started in a good direction and I looked at the GLE while a sales manager took a look at the trade-in and put the quote together. The sales manager came back with a low-ball trade in offer which was a red flag that I should have listened too. It felt as if I was being taken advantage of since the dealership knew that I drove 7 hours so, I guess they thought the "reasonable/tentative deal" could be tweaked. The sales manager did the typical explanation of the trade in price and after a little back and forth and against my better judgement I agreed to an $24K out the door price. Tampa was the first MB dealership to not accept the MBUSA Trade-In value report. I was going to talk with the General Manager about this, but they weren't in/available during the timeframe I was there. Since I didn't have a lot of time before I needed to head home; I was relying on what was agreed on and the paperwork being correct, so I signed things pretty quick and headed home. Once at home I discovered that the out the door price was $24,371.89 (not the $24K that was agreed on) and that the back license plate was missing two screws. I reached out to the sales representative, and he told me he would mail the screws and have someone with finance/accounting get with me on the paperwork. A lady called about the paperwork and said that she would get back with me with more details on the calculations; that out-of-State deals usually cause the dealership to send a check to cover the out-of-State calculations (the out the door price agreement was between me and MB of Tampa, not the State) I never received the follow up phone call, finally received the screws after additional follow up with a manager, but I have yet to receive a check for the overage I was charged on the out the door price. Also, while I was at the Alabama DMV, had questions about the taxes paid vs. the tax and license amount sent to them; they tried calling the dealership and were transferred and hung-up on multiple times. They told me to contact and question the $1,137.86 tax vs. the $408.50 sent to AL for tax and licensing. MB of Tampa does not live up to the follow up or customer service one would expect from Mercedes-Benz. I would go to another MB dealership. More

I bought a used GLC 2019 Mercedes CPO approx 1. 5 months ago from Mercedes Of Tampa. I had in writing when I purchased the car, that they would fix a dent, bright shine silver trim, fix the buttons 5 months ago from Mercedes Of Tampa. I had in writing when I purchased the car, that they would fix a dent, bright shine silver trim, fix the buttons and trim on steering wheel. I live 2 hours away if traffic is good. The first time I brought the car to fix the items was 2 weeks after purchase so they would have replacement buttons for the steering wheel. I waited 3 1/2hours while they were supposed to do all the above. By the time I received my car back I did not throughly look it over till I was driving away. I’ve had Mercedes vehicles before and have never had to check the work. Granted it was a different dealership. I will give them credit for fixing the dent. When I drive home the new buttons were sticking in the down position and would not pop back up. The sales guy that I bought the car from said …. They didn’t have “Mercedes buttons, they’re backordered so we put the after market ones on. If they stick and you have a problem, let me know.” This is a CPO car you do not put after market buttons on it without approval from the customer. Yes…. I called them back and said this is not acceptable it needs to be fixed with Mercedes parts. Also, bright work on trim not done. As I looked at my steering wheel they did not replace the face but the spray painted it and my rings scratched it as soon as I left. Who spray paints interior trim??? It should have been replaced. It took 2 weeks of phone calls one of which to the home office to get them to order the REAL Mercedes buttons and bring it back to them. They also needed to fix there “spray paint job” to the steering wheel. This takes up my entire day when I have to go to them. I just brought the car back and they did fix the buttons. I told them not to touch the bright work as I don’t trust them and they were to fix the cheap spray paint job they did to the steering wheel. Needless to say “Jake” the sales manager worked with us this time. 2 hours down and this to line we waited over 4 hours! Jake said “ waiting for the paint to dry”. My husband checked the car and we were done! Jake lied and said they fixed the paint on steering wheel when truly all they needed to do is replace the face plate. But noooooo when I looked they didn’t spray paint it or replace it which they should have done! They sanded down the finish and it looks like shiny cheap plastic now! I would never ever recommend this dealership! They do work to your car, lie about what they’ve done and don’t ask permission before they do damage to it cosmetically. How can JAKE stand there and tell me there painting my car when they instead defaced my steering wheel. You DO NOT SAND DOWN THE FINISH! I believe in the Mercedes brand but not this dealership! Worst place! Also.. I called my local dealership about the buttons and they were not backordered. They had a local warehouse full of them. Shame on you Tampa Mercedes. Below is before picture of steering wheel with flat black finish and the new one is where they removed it and left scratch marks. More