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Mercedes-Benz of Virginia Beach
Virginia Beach, VA
330 Reviews
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330 Reviews of Mercedes-Benz of Virginia Beach
October 21, 2016
Recent Purchase of GLE 350 My car was declared a total loss as a result of Hurricane Matthew. It took only two days to establish this classification and Jim Hayden found me the My car was declared a total loss as a result of Hurricane Matthew. It took only two days to establish this classification and Jim Hayden found me the perfect replacement the next day. I am a happy camper. Jim couldn't have been any better! More
by larryb
Employees Worked With
Jim Hayden
October 20, 2016
Great Sales and Service Team I've been purchasing MB products for years now and I've always been impressed by the team at Mercedes Benz of Virginia Beach. Sean Garwood is not only I've been purchasing MB products for years now and I've always been impressed by the team at Mercedes Benz of Virginia Beach. Sean Garwood is not only an excellent sales executive, he's also very attentive to what the customer wants. He went the extra mile to find the car my wife wanted and made sure to keep us informed every step of the way, from ordering the product, to following up after the sale! The service department is second to none and Shirley has been our service writer for years. She's always honest and to the point and when she can save you money, she will! Excellent Company to deal with! More
by realcire
Employees Worked With
Sean Garwood
October 14, 2016
Hadrian Apoderado deserves FIVE STARS all across the board! I have been in communication with HaDrian for over 6 months expressing my desire to purchase a Mercedes Benz and long story short HE IS THE BEST! Than I have been in communication with HaDrian for over 6 months expressing my desire to purchase a Mercedes Benz and long story short HE IS THE BEST! Thanks a million for providing exceptional service to us! More
by cjvette04.cj@gmail.com
Employees Worked With
Greg, Hadrian Apoderado
October 12, 2016
Outstanding Hadrian my purchase a wonderful experience. He is very accommodating, thorough, and informative, even after my purchase. I purchased a Mercedes CLS55 Hadrian my purchase a wonderful experience. He is very accommodating, thorough, and informative, even after my purchase. I purchased a Mercedes CLS550C in black and it's absolutely beautiful. More
by Wandag
Employees Worked With
Hadrian Apoderado
October 02, 2016
Vince is the best My husband and I bought a certified pre-owned 2015 Mercedes Benz through Vince Varnadore and I can't find enough positive words to describe his helpfu My husband and I bought a certified pre-owned 2015 Mercedes Benz through Vince Varnadore and I can't find enough positive words to describe his helpfulness, professionalism and responsiveness in our interactions with him. From the very beginning he was attentive and personable, answering our questions and offering alternatives. When we did the test drive he patiently went through the features of the car, many of which we were unfamiliar with. Given our needs he suggested an alternative vehicle and helped us to make that happen. We are very happy with Vince's customer focus and will contact him when we are ready for our next car. More
by kathyb
Employees Worked With
Vince Varnadore
September 19, 2016
Got very competitive Price I was shopping for Bmw and Mercedes Benz but Jim Hayden's salesmanship made me buy Mercedes Benz. He is very helpful in getting my car. I was shopping for Bmw and Mercedes Benz but Jim Hayden's salesmanship made me buy Mercedes Benz. He is very helpful in getting my car. More
by Raja132
Employees Worked With
Jim Hayden
September 19, 2016
Outstanding Accommodating Thorough Informative Listens Easily to be reached Very pleasant Knowledgeable We had such a wonderful experience, we went back th Accommodating Thorough Informative Listens Easily to be reached Very pleasant Knowledgeable We had such a wonderful experience, we went back the next day and purchased another vehicle More
by Rhoda Ballantyne
Employees Worked With
Andy Becker
September 17, 2016
Amazing customer service! Went well beyond all expectations to carry out a surprise gift... My new Mercedes c300. The entire dealership was in on setting the surprise delivery! Went well beyond all expectations to carry out a surprise gift... My new Mercedes c300. The entire dealership was in on setting the surprise delivery! More
by Farley
Employees Worked With
Bill Richardson , Sean Garwood
September 13, 2016
Changing Class of Cars After a rocky start to finding a new replacement for my aging SLK, all the pieces of the puzzle finally came together. Thanks to Brett in service fo After a rocky start to finding a new replacement for my aging SLK, all the pieces of the puzzle finally came together. Thanks to Brett in service for introducing me to Jim Hayden. He was very responsive in helping me find what I truly could be happy with and enjoy driving at the same time! Top notch salesman!! I couldn't have bought a better Birthday present! My thanks to the Charles Barker Team! More
by Bella
Employees Worked With
Jim Hayden, Yogi Jaffee
September 08, 2016
Poor Customer Service with Sales Agent First problem: Inability to return customer calls or reply to text messages on official inquires in a timely manner. Another issue was inability to f First problem: Inability to return customer calls or reply to text messages on official inquires in a timely manner. Another issue was inability to follow up and correct an erroneous "hard" look inquiry in my credit report. Car deal was finalized on 07/01/2016, but my credit report was hit with 3 separate hard inquiries. Charles Barker (Automotive) on Jul 1, 2016 [authorized], MB FIN SVCS (Finance) on Jul 1, 2016 [authorized], and then another hard look by Charles Barker (Automotive) on Jul 7, 2016 [UNAUTHORIZED]. And it is taking for ever to fix it. All inquiries will remain in my credit report for 2 yrs. I continue to have this run-around till now. No one wants to own up and take responsibility including my Sales Rep. who is supposed to look out for the customer. However, I had a great experience and the best team some years ago when I bought my new Toyota Camry from Charles Barker!!! The very opposite this time around with Mercedes Benz dealership. More
by carlover16
Employees Worked With
The Finance Officer, Jim Hayden, Andy Becker
