Mercedes-Benz of Walnut Creek - Service Center

We are Walnut Creek Mercedes Benz loyal. Personal service, attentive staff and great stock. We look forward to future purchases! Personal service, attentive staff and great stock. We look forward to future purchases! More

The service was outstanding. And the service advisor kept me updated on the progress. everything is working great And the service advisor kept me updated on the progress. everything is working great More

Got top notch service from my service representative, Michael Reyes as usual. He is a true professional and a pleasure to work with. Michael Reyes as usual. He is a true professional and a pleasure to work with. More

Uninterested in doing work on car under warranty. Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and aft Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and after keeping it overnight told me that is just the way it is and refused to fix it. They obviously want me to believe that a loud clunking sound is normal. Complained to Mercedes National, they connected me to Walnut Creek dealer who hung up after hearing complaint. If you buy a car from them and encounter a problem, don't expect them to care enough to fix it. Have dealt with many Mercedes dealers in other states and have always been happy with service. This one is terrible and they clearly don't care. Do yourself a favor and do business with another Bay Area dealer. More

I had a great experience working with Omar. He was very attentive and spent the time listening to my concerns and took immediate action to solve them. He was very attentive and spent the time listening to my concerns and took immediate action to solve them. More

The service department is horrible. the worst part is in communication. I do not recommend this dealership the worst part is in communication. I do not recommend this dealership More

The worse service department I have ever dealt with. I am not buying another car from this dealership and will take my car for service to other dealerships. I am not buying another car from this dealership and will take my car for service to other dealerships. More

We noticed jerking after 5 days of purchase of our GLC 300. We immediately informed the Sales person and we were told it must the dynamic. 9 days after purchase date, there was a notification in the dashb 300. We immediately informed the Sales person and we were told it must the dynamic. 9 days after purchase date, there was a notification in the dashboard, can’t do reverse drive. The tow driver even mocked me by saying there’s nothing wrong with the car, I just don’t know how to drive a Mercedes Benz. Car ended up towed to the dealership. We were told the transmission valve was defective and needed to be replaced. Although the dealership people were very accommodating and responsive especially James, it’s very frustrating that brand new car that we perceived to be reliable is NOT. We got the car back however we have yet to see if it’s actually worth purchasing it. This is supposedly a brand new car. We will hold the company Mercedes Benz accountable and responsible if something happens to us while on board this car due to mechanical problems or factory defects. More

No pressure sales approach for purchases and exceptional service department. Dealership is clean and has many perks service department. Dealership is clean and has many perks More

I AM VERY CONCERNED WITH THE SERVICE DEPARTMENT AND THEIR UNPROFESSIONAL AND NEFARIOUS WAY THEY DO BUSINESS UNDER THE GUISE OF CUSTOMER SERVICE WHEN IN REALITY ITS ALL ABOUT PROFITS. I HAVE A DAMAGED AIR BA UNPROFESSIONAL AND NEFARIOUS WAY THEY DO BUSINESS UNDER THE GUISE OF CUSTOMER SERVICE WHEN IN REALITY ITS ALL ABOUT PROFITS. I HAVE A DAMAGED AIR BAG AND INSTEAD OF INVESTIGATING THE POTENTIAL RECALL THEY INSTEAD PROCEEDED TO CHARGE ME $1,000. FOR REPAIRS AND PARTS. APPARENTLY, THE RECALL CAMPAIGN WAS COMPLETED BUT I WAS NEITHER NOYIFIED NOR REPAIRS COMPLETED MBUSA CAMPAIGN NUMBER 2017110013 NHTSA RECALL NUMBER 17V627 RECALL START DATE November 27, 2017 RECALL REPORTED DATE October 16, 2017 COMPONENT(S) 1709P46C63 More