Mercedes-Benz of West Chester Ohio

excellent service I returned quite a few days while trying to make my mind up and was NEVER hurried or pressured to make a decision. I always received a friendly greeti I returned quite a few days while trying to make my mind up and was NEVER hurried or pressured to make a decision. I always received a friendly greeting and everyone made themselves available for whatever I needed. I can truly say I have never been treated so well at any other dealership as I was by Al, Belinda Gribble, Michael Stain, and Kayla Marquardt. I will definitely come back to purchase my next car. Thank you. Andrea K. More

Excellent service I made an appointment for a test drive, after driving a few of the options I met with our sales associate. He was wonderful, Will worked within my pri I made an appointment for a test drive, after driving a few of the options I met with our sales associate. He was wonderful, Will worked within my price point, and got me more than I wanted. There was no pressure, just questions to make sure I was happy. Everyone was very friendly at the dealership and made it a smooth process - I don't plan to buy a car anywhere else ever again. They even setup an appointment the following day with KJ to teach me the in/outs of the car, it was great. He walked me through everything, and explained how I could personalize my vehicle. More

New sale We had great experience on the day of purchase. Later there was some difficulty reaching the team. However, after few days, we were able to contact an We had great experience on the day of purchase. Later there was some difficulty reaching the team. However, after few days, we were able to contact and got the answer on third row climate control. We felt that lack of vent in the third row made it difficult to cool that row quicker one hot day. I checked with Andreas and he reported no similar complaints from the owners of other similar vehicles. So we decided to check it further and will report if we continue to experience same difficulty in future. More

Above and Beyond... When I arrived to the dealership, my only intention was to 'look' at their inventory, since I was alone. Typically, I second guess everything and get When I arrived to the dealership, my only intention was to 'look' at their inventory, since I was alone. Typically, I second guess everything and get nervous about new transactions but Al was very upfront, patient, and accommodating to all of my questions and concerns. Two weeks after my purchase, I'm only questioning, "Why I waited so long"... Best service and experience I've ever had while purchasing a vehicle. More

What a pleasant experience! Al Glover was our salesmen, and he was great! He made us feel very comfortable, and there was no pressure. He was very patient as we looked/test dro Al Glover was our salesmen, and he was great! He made us feel very comfortable, and there was no pressure. He was very patient as we looked/test drove several cars, and answered all our questions and concerns. We will recommend him and MBOWC to all our friends and family. More

New vehicle delivery New vehicle was delivered in excellent condition. Business Manager explained all paperwork concisely and the transaction was completed in a minimal am New vehicle was delivered in excellent condition. Business Manager explained all paperwork concisely and the transaction was completed in a minimal amount of time. Kayla did a good job explaining the features and operation of the new vehicle.. More

Great used car experience My wife and I recently moved home to the US after spending 18 months in German and we needed to quickly secure cars. As such, we recently worked with My wife and I recently moved home to the US after spending 18 months in German and we needed to quickly secure cars. As such, we recently worked with Andreas Berkert and Michael Stain when we purchased a used Toyota Rav4 from MB of West Chester. Andreas was helpful, knowledgeable and very friendly. He made the experience enjoyable. Michael Stain was equally helpful with all the paperwork. I suppose I worried that because I was not purchasing a MB I might be treated as a "lesser customer" but this was absolutely not the case. Great experience overall! More

Best car buying experience ever! Amazing customer service!! We purchased a 2016 S550 from this dealership. The entire team was very professional. We were greeted by the general manager Abel Bogale. He was very We purchased a 2016 S550 from this dealership. The entire team was very professional. We were greeted by the general manager Abel Bogale. He was very polite and went above and beyond to secure our deal. Micheal Stain the finance manager worked tirelessly to figure out the best way to finance our vehicle. We were very impressed with the professionalism of the team and their commitment to excellence. They did everything in their power to secure our dream car. This is the 3rd Mercedes we have purchased and we will never go to any other Mercedes dealership in the country for our future Mercedes purchases. Abel Bogale is simply amazing! Best General manager ever!! More

Excellent customer service, price and quality I purchased a car from this dealership and I can not say enough about them. I appreciate everything that they did for my to help me purchase the car I purchased a car from this dealership and I can not say enough about them. I appreciate everything that they did for my to help me purchase the car that I needed. My sales consultant, Al Glover, was so helpful and friendly. I am a single mother, and this dealership went above and beyond to help work out financing to help meet my needs and circumstances. A special thanks also to Mike Stein in financing for working so diligently with me. Thanks to them, I was able to purchase the car I was hoping for and still stay in my budget. Before going to them I had visited other dealerships; and the service, quality and pricing at this dealership went above and beyond anything at any other dealership. This, by far, was the best experience I have ever had in purchasing a vehicle. I would absolutely recommend them to family and friends. More

Superb Experience We purchase our vehicle and the whole experience was simply "SUPERB". We worked with Will Jones at the dealership and to be frank, Will was very guidi We purchase our vehicle and the whole experience was simply "SUPERB". We worked with Will Jones at the dealership and to be frank, Will was very guiding and extremely patient in answering all our questions. The whole sale process and commitment, care and follow ups , all had that additional touch that made both me and wife feel very special. Will Thank You and your colleagues for the great experience and we would definitely recommend this dealership. More