Mercedes-Benz of Wilkes-Barre

ONE OF THE BEST EXPERIENCES! First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I me First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I met Gabriel !I was just looking to and seeing what I wanted in the future but nothing was set in stone however he was so kind made my experience there so much more calming. I was intimated and felt like a little out of place but, he made sure to give me excellent service and I was truly helpful. I have been always welcomed with open arms and warm greetings whenever my car needed service the service team including Tori, Jessica, Sheri, Anna, meeting Jolene was such a treat too! Everyone there even the managing staff Drew & Jamie are nothing but kind. Everyone is so welcoming I really made long last friendships!. Never had an issue for anyone has been rude or nasty. The service team and the team in general have been such a great help & made so many connections as they’re that personable and over all friendly! We chit chat, relate to one another/have a great time! When I was looking to purchase my first car I came to ask questions, test drive, look at and obviously shop around to make sure I know that I want is what I’m looking for. She was so kind, helpful, funny, you I name it she’s just that women! With everything that I was looking for she was there to answer any questions I had wether it was my car or it was about details/features she was the one I could count on, that being said if she didn’t, know the correct answer, there was so many more team members that could expertly answer my questions! I was so exited to finally get my new ( new to me ) AMG GLC 43 in the most BEST condition! It met everything that I was looking for, including trim ( night package ) with a beauty of an interior the whole package. There was some things ( cosmetic ); that I was concerned with fixing and she was ON IT. No time wasted or anything. She went truly above and beyond! Got me an incredible deal that truly couldn’t be beat compared to any other dealership. I have to say a huge thank you to peter McMonigle was such a pleasure to work with as well to explain the different kind of packages to keep me safe in case of emergency or anything that may happen on the road! Expertly finding the best care packages for me to chose that Best suited my needs and wants. I have nothing but great things to say and I could Keep going! Thank you for giving the best experience possible in an automotive perspective. Truly remarkable! If you’re looking to buy, go to Kim & Gabriel! They’re the best there! You can’t go wrong! More

Joleen is an absolutely wonderful person! She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. More

Mike is a straight forward salesperson with a vast knowledge of the MB products. He takes the complexity of the product and process and simplifies it. This will not be the last vehicle I purchase knowledge of the MB products. He takes the complexity of the product and process and simplifies it. This will not be the last vehicle I purchase from Mike. Highly recommend. More

I highly recommend Michael as a salesperson. His easy going personality combined with his vast knowledge made the experience seamless. This is a great start to what will be a long term relatio His easy going personality combined with his vast knowledge made the experience seamless. This is a great start to what will be a long term relationship. Thank you Michael. More

Employees made it an enjoyable experience. Everyone one was helpful and the transaction went smoothly. Everyone one was helpful and the transaction went smoothly. More

Formal Complaint: Egregious Service Issues and Assault by Service Manager Mark Paisley I am writing to file a formal and urgent complaint regarding my recent service experience at MotorWorld in Wilkes-Bar Service Manager Mark Paisley I am writing to file a formal and urgent complaint regarding my recent service experience at MotorWorld in Wilkes-Barre, culminating in a deeply disturbing and unacceptable incident involving Service Manager, Mark Paisley, today, June 5, 2025. As a loyal customer of MotorWorld for nearly 20 years, having purchased vehicles and consistently utilized your service department, I have unfortunately endured a long history of subpar vehicle service and exceptionally poor customer service. My recurring experiences include excessive billing, a pervasive lack of trust due to aggressive upsells, and consistently terrible customer service. A common and highly frustrating practice is being quoted an initial price for service, only for the cost to significantly increase once work commences. My current ordeal began on May 29, 2025, when I brought my vehicle in to diagnose and fix a loose wire. I was initially told the issue was found and that I could pick up the car the following day. However, I subsequently received a call stating that work could not be completed as expected. Then, as is customary with MotorWorld, the quoted price for the service was increased. The primary reason for my distress today was a call I received this morning, June 5, 2025, stating the car wouldn't start. I was quoted an additional $500+ to swap the battery. I declined this service, as a comparable battery and installation cost only $150 at PepBoys, located just a few miles away. This refusal, it seems, led directly to the shocking confrontation I experienced today. Prior to arriving at MotorWorld, I had contacted your dealership, requesting that my car be ready and the invoice emailed to me, as I was in a rush. The invoice was indeed emailed. However, upon my arrival, Mark Paisley was waiting for me in the parking lot. He immediately confronted me, demanding, "What's your problem?" I explained my frustration with the service experience, specifically the $1,500 charge for what was described as a "loose wire," which I found excessive. While I wasn't refusing to pay the existing charge, I was expressing my displeasure with the overall experience, including being told on three separate occasions that my vehicle would be ready, despite needing it for my son's driving lessons, and the recurring pattern of cost increases. Despite an earlier assurance from another MotorWorld employee that paying the invoice later was acceptable, Mr. Paisley refused to let me leave the premises without immediate payment. He stood directly in front of my vehicle, physically blocking my departure. He then approached my car, got directly in my face, and aggressively questioned "what's wrong with me" and why I was unhappy. I attempted to de-escalate the situation, having experienced negative confrontations in the past, and simply wanted to retrieve my car and pay the invoice later that evening. However, Mr. Paisley persisted, repeatedly telling me I had no reason to be upset, despite my clear distress. Feeling cornered and intimidated, I paid the bill on the spot. Following this, Mr. Paisley walked over to my car, put his arms inside my vehicle, and threw the invoice at me. I was utterly stunned and drove away shaking. My father-in-law was present during this entire ordeal and witnessed Mr. Paisley's appalling behavior. I was humiliated and feel physically assaulted by Mark Paisley. This incident is not only a gross display of unprofessionalism but also a severe breach of personal space and safety. Coupled with the persistent issues of excessive billing, lack of transparency, and poor customer service, this experience has irrevocably damaged my trust in MotorWorld. More

Shane was awesome & he's very patient. He addressed all my concerns and ensured I was comfortable with my purchase. He made me feel like my experience and preferences mattered and that it w He addressed all my concerns and ensured I was comfortable with my purchase. He made me feel like my experience and preferences mattered and that it wasn't just about making a sale.He even followed up with me after to see if everything was ok and if I needed anything. I had a really great experience! More

They have a wide selection here. Not just mercedes benz. I came to look at a benz but was able to shop around everything else Not just mercedes benz. I came to look at a benz but was able to shop around everything else More

I casually stopped in to browse the GLE inventory on Friday, just looking to see what was available! I met Kim and she was very pleasant and receptive! Any question asked, she answered or received the a Friday, just looking to see what was available! I met Kim and she was very pleasant and receptive! Any question asked, she answered or received the answer for me. Before I knew it, we were signing for a new car! She thoroughly went through the new car and set it up with me! 100% recommend going to see Kim if you’re in the market for a Mercedes! More

Dear Peter, I just wanted to take a moment to thank you for making my car-buying experience such a pleasure. It was truly great working with you, and I appreciate your professionalism, knowledge, and d you for making my car-buying experience such a pleasure. It was truly great working with you, and I appreciate your professionalism, knowledge, and dedication in helping me close the deal on my dream Mercedes. Your effort in going the extra mile—even adding bonus cash to my credit card—did not go unnoticed, and I sincerely appreciate it. You made the process smooth and enjoyable, and I couldn’t be happier with my purchase. Thanks again for everything! I’ll be sure to recommend you to anyone looking for an exceptional car-buying experience. Best, Maria Capozzelli More