Mercedes-Benz of Wilkes-Barre

Very disappointed with the service department. First they lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 ho lost my car for 1 month and told me they never had it then they took several weeks to finish work. Told me I could pick up my car and I traveled 2 hours to get it only to find they were closed. Then I was told I could pay over phone and they would deliver my car and now they say I cant. Now I'm being told I can only pay cash because I have been unable to pick up my vehicle due to work schedule and I've been there 1 time to get it already. Now I'm being threatened with legal action because I wana pay with my debit card and I cant come pick up my vehicle. The bill is not accurate as I was charged for several charges and tests on my vehicle. It's in the middle of a pandemic and everyone knows its brutal financially for most yet they wana sue me for not being able to come when I have been there 1 time then was told I could get delivery then then was told no when I said I'd pay w my debit card. After several attempts to ask to speak with management they will not let me and wont give me the number to the manager/CEO. Very difficult to deal with the service department and they are not professional or dont care. Maybe they want my car? Idk just very upset about the whole situation from a-z. I guess if you want to be in a Mercedes do not use this dealer for service. More

60,000 Mile service I didn't know what to expect during this very difficult crisis. My GLK 250 needed service and I needed my adblue to be refilled. My appointment was fo I didn't know what to expect during this very difficult crisis. My GLK 250 needed service and I needed my adblue to be refilled. My appointment was for Monday April 6th. My service manager was Marc Wheeler. Marc took care of everything, I can honestly say that the whole experience was smooth and we all kept our physical distance. It was as if everything was normal not what we are experiencing . Marc and Motor World did an excellent job in serving my car and getting it back to me in a reasonable time.Also a big thank you to the technician who completed the work, he or she did a great job. Kudos to Motor World and it's staff for doing their jobs in this trying time. THANKS!!! More

My sales person advised me that I would be able to swing by service to have them fill my windshield washer fluid. Provided of course they weren’t busy with appointments. I also wanted them to check out 2 in by service to have them fill my windshield washer fluid. Provided of course they weren’t busy with appointments. I also wanted them to check out 2 interior trim pieces, as the finish was coming off and quite sharp. Morgan gladly went out to inspect it, and informed me when the parts would be delivered. They filled my fluid and off I went. Quick and easy. I dropped my car off this morning for the install, and they had the loaner ready for me. Quick walk around and I was still earlier for work than I thought I would be. They gave me the perfect loaner, and I couldn’t be happier with the service I received. Thank you! More

Sheri Thomas was my advisor even though on paperwork it had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri had Morgan. Sheri was very pleasant, very knowledge, and explained in detail .It was a great experience for me . Thanks to Sheri More

Totally Satisfied with our 2018 GLC300 purchase and Kim Eckhart was super knowledgeable and professional. It was worth our drive. HIGHLY RECOMMENDED this dealership and her. Eckhart was super knowledgeable and professional. It was worth our drive. HIGHLY RECOMMENDED this dealership and her. More

I took my MB in for my 50K mile recommended service. I was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the was informed of a few maintenance issues that were recommended that I address. Sherri assisted me in selecting options to help me address each of the service issues. She was very kind & helpful, as well as the rest of the staff at the MB service department. The gentlemen in charge of custodial duties was very friendly as well. I look forward to returning there in the near future for continued service. More

Great Dealership I had the pleasure of leasing a 2020 GLS450 from this dealership. Not only are they professional, but friendly and welcoming. They work as a team and I had the pleasure of leasing a 2020 GLS450 from this dealership. Not only are they professional, but friendly and welcoming. They work as a team and really have the best interest of the customer. I have financed new cars for the last 10 years (Honda and Jeep). I traveled over an hour to this dealership and it was worth it. The customer service I received here has been the best. Thank you to Mr. Joe Brazil, Mr. Bill Trowbridge, and Mr. Shane Chabot. More

Fast friendly service. Very helpful personnel. I visited this dealership with no appointment. We were greeted with friendly smiles and Kimberly accomplished everything I asked of her in a professi I visited this dealership with no appointment. We were greeted with friendly smiles and Kimberly accomplished everything I asked of her in a professional, timely manner. Peter was a pleasure to deal with and as a team, the both of them made this car buying experience enjoyable. I look forward to doing business with Kimberly and Peter again in the future. More

Outstanding service and attention to detail! Morgan and staff are always service oriented!! They will discuss in advance what is needed or not needed prior to doing the maintenance/repair of you Morgan and staff are always service oriented!! They will discuss in advance what is needed or not needed prior to doing the maintenance/repair of your vehicle. You are always met with a smile and then kept abreast of the status of the work being performed on your vehicle. Keep up the good work and once again thank you for the service that you ALWAYS provide to us!! More

A wonderful experience We started out knowing only that we wanted; needed to get a more practical, comfortable, and still fun vehicle. Mark quickly addressed all of our need We started out knowing only that we wanted; needed to get a more practical, comfortable, and still fun vehicle. Mark quickly addressed all of our needs and concerns. He is super knowledgeable about the products he shows and sells. Peter was extremely helpful and thoroughly explained our buying process from the start to finish. They were both very friendly and gave us a very comfortable sales experience. We can’t say enough good things about them! If your looking for a new or Preowned Mercedes-Benz do not overlook Motor Worlds sales department. More