Mercedes-Benz of Wilkes-Barre

Michael offers excellent service and has been there every step of the way for the purchase of 2 new cars. He is very helpful and knowledgeable about all the new cars and their new aps and operations. We high step of the way for the purchase of 2 new cars. He is very helpful and knowledgeable about all the new cars and their new aps and operations. We highly recommend Michael when you visit Mercedes at Motorworld. These are close to the 20th car we have purchased from this dealer. More

The best salesman in the business in my opinion. Very knowledgeable in the game!!! Thank you Michael Very knowledgeable in the game!!! Thank you Michael More

Astrid contacted me about a 2021 vehicle but when she sent information on the car I inquired about she sent information on a 2019 which I did not inquire. I emailed her to request information on the prop sent information on the car I inquired about she sent information on a 2019 which I did not inquire. I emailed her to request information on the proper car but she failed to respond, provide that information or even contact me the next day. How hard can it be? She wanted me to drive four hours to test drive the vehicle. Now I wonder if she wanted me to test drive the 2019 vehicle I don’t want. She’s appear to be young and not a seasoned salesperson. I don’t care for games.. Even the manager, Justin, played games & avoided returning calls to another MileOne dealership which was willing to get the car for me I probably avoided a horrendous experience in my decision not to do business with this dealership More

What a great experience we have. We have been leasing our cars last 19 years from Motor World and have always been a great and worry-free experience. Their care and engagement in the We have been leasing our cars last 19 years from Motor World and have always been a great and worry-free experience. Their care and engagement in the process are very much appreciated. More

Customer service was exceptional. Astrid had a calm demeanor and answered all my questions in a timely manner. She is and Justin were committed to finding the best vehicle and pricing Astrid had a calm demeanor and answered all my questions in a timely manner. She is and Justin were committed to finding the best vehicle and pricing to meet my needs. More

They are very courtesy and Professional people it was so easy and quick to make our business with them . Our sale representative was the best Astrid Martinez thank you so much for heus buying this beautiful easy and quick to make our business with them . Our sale representative was the best Astrid Martinez thank you so much for heus buying this beautiful vehicle. More

Astrid was very patient and helpful and the manager as well. They got us what we think is a great deal and we are glad we decided to take the ride down to Motorworld we got what we wanted and we are pleas well. They got us what we think is a great deal and we are glad we decided to take the ride down to Motorworld we got what we wanted and we are pleased with our purchase. More

Friendly atmosphere and professional staff made a pleasant shopping experience. Our sales person Astrid at Mercedes was courteous, and knowledgeable allowing us to make decisions on the fly and close pleasant shopping experience. Our sales person Astrid at Mercedes was courteous, and knowledgeable allowing us to make decisions on the fly and close on a terrific deal. Dan and John from Lexus were easy to work with and helped make the financial process seamless. Will return for future purchases thanks to Astrid, Dan and John. Great jobs Guys! Thank you for your excellent support and getting us back on the road in a beautiful automobile. More

Our sales representative, Astrid, was relatively new in her position but she was a pleasure to work with. What she didn’t know at that moment, she found out. She was very patient with us since we went back her position but she was a pleasure to work with. What she didn’t know at that moment, she found out. She was very patient with us since we went back and forth with cars we wanted to test drive, look at, or just question. Car buying can be stressful and down right awful, but this was the best car buying experience we’ve ever had! More

This dealer treats people with respect. You feel welcome when you arrive; you feel like you belong there while you're interests are being addressed, and you're looking forward to a return You feel welcome when you arrive; you feel like you belong there while you're interests are being addressed, and you're looking forward to a return visit when you leave. It doesn't get much better than that. We were able to test drive the GLC 300 and ordered and purchased based on pricing, comfort, high quality and available amenities we were interested in having. The vehicle arrived when promised. We had a very thorough and patient review of our financial responsibilities and available warranties as well as a review of the advanced technology provided in the vehicle, with an invitation to return as often as required to completely understand what the vehicle has to offer. This dealership has their act together. Highly recommended. More