Mercedes-Benz of Wilkes-Barre

This was the second vehicle that Dave has sold to us in the past year. Dave is very thorough and knowledgable. He took his time to ensure that I was purchasing the right vehicle for my individual prefere the past year. Dave is very thorough and knowledgable. He took his time to ensure that I was purchasing the right vehicle for my individual preferences. He never made me feel rushed or pressured and offered to allow me to test drive numerous vehicles. I would highly recommend Dave to any of my friends in the market for a new car. The purchase process was seamless. Thank you Dave for exceptional service! More

My overall experience was very painless, pleasant and above average. The salesmen were very accomomdating, attentive and answered all of my questions to my satisfaction. I would recommend this dealershi above average. The salesmen were very accomomdating, attentive and answered all of my questions to my satisfaction. I would recommend this dealership and specifically the two salesmen that assisted me to other prospective buyers. More

Motorworld exceeded every expectation of purchasing a new vehicle. After researching, test driving, and negotiating several different new vehicles at various local dealerships, Motorworld closed my deal on vehicle. After researching, test driving, and negotiating several different new vehicles at various local dealerships, Motorworld closed my deal on a 2010 C Class. Providing patience, attention to every detail and answering every "stupid" question to a first-time MB buyer, Joe (sales mgr) and Bill (salesperson)were, by far, the best dealership personnel I have ever worked with. After receiving the deal, my wife was still unsure if buying a new Benz would be the right decision and there were no irritating follow-up calls to hound us to buy. After several days we decided to pull the trigger and make the purchase. The delivery of the new car was seamless. Joe handled the financing paperwork and explained all the after-sale benefits of Motorworld's service dept. Bill thoroughly exhibited the utmost professionalism and patiently reviewed the full line of features & options that came with our new MB. Three days after delivery we experienced a minor glitch with the garage door opener transmitter within the vehicle. We called Bill who talked us through the necessary steps to get it working properly. Needless to say anything more, Motorword didn't miss a beat and provided world class customer service in making our new vehicle purchase a pleasurable experience. More

I took my car in for a complete check up. They called me the next day said the car needed the normal oil change, transmission service, coolant flush, wipers, new front end parts, transmission lines and new the next day said the car needed the normal oil change, transmission service, coolant flush, wipers, new front end parts, transmission lines and new injectors. Otherwise the car was great. I complained that it didnt seem to have as much power, They said a few air lines should be replaced. $2000 dollars and a month later I pick up my car. It is now leaving fluid stains in my driveway. The car has less power than when I took it there, I have a vibration on the highway. I took it back and they said the transmission pan is leaking. When I informed them they just did a transmission service and had to remove the pan to perform the service, they acting dumfounded. They said the tires must of gotten flat spots from sitting there for a month. They then let me pick it up and called me on the phone to tell me they left parts off of the car that I needed to bring it back. Currently it still has no power, is leaking fluid in my driveway. I gave them several chances to fix my car. They were not even responsive to returning my calls. It is by far the worst experience I have ever had and I feel like I was taken advantage off. More

My husband and I went to MotorWorld to test drive several vehicles to narrow down the search of what we were looking for. Once we decided on a 2008 or 2009 used Mercedes E-350, Dave Ferenchick was a great vehicles to narrow down the search of what we were looking for. Once we decided on a 2008 or 2009 used Mercedes E-350, Dave Ferenchick was a great salesman. He was not pushy at all. He called us or emailed us whenever a new vehicle came onto the lot. It was a few months before we finally decided on a car, but Dave never gave up on us. He set up a specific time with us to go over every part of the car to make sure we knew how to work all the extras that he car offered. He also kept in touch with us after our purchase to make sure we were satisfied. I would recommend the dealership and Dave! More

I read the previous reviews with astonishment. I can not believe they are reviews of the MB dealer in Wilkes Barre! To start with, sales was nothing but bait and switch. Low price promised by manager on the believe they are reviews of the MB dealer in Wilkes Barre! To start with, sales was nothing but bait and switch. Low price promised by manager on the internet, and then ugh, ugh, talk to an underling to find out manager will not honor price. I have purchased 2 high end Mercedes and several lesser ones. What kind of business is this?? I am not shopping Yugos! And then service... OMG!! Have you ever got thru to a person?? How many days later do they return your call, if at all? And the service manager - what a bozo!! He knows nothing technical. We are high end customers shopping for high end cars and being treated like crap. I WILL NEVER AGAIN DO BUSINESS WITH MOTORWORLD. I will take my $200K every two years and spend it elsewhere. Believe me, I have been dealing with them for the last 10 years, and things are just not acceptable anymore! More

I am writing this review with lots of pain because I I am writing this review with lots of pain because I don’t wish to write this but I am forced to express my experience with Motor World. I purchas I am writing this review with lots of pain because I don’t wish to write this but I am forced to express my experience with Motor World. I purchased Mercedes Benz GL-350 Blue Tec 2010 from Motor World almost 40 days ago and my sales person was Robert Chaikin. At the time of purchase he said “As it is Mercedes Benz so they don’t settle for any review less than the perfect. If I have any grievances just call them and they will make things the best. “ I did receive along with vehicle only 1 pair of remote keys and manual book. He said 2 remotes controls for The Rear-Seat Entertainment System and keys (I think ignition key if I am not wrong) was missing and they will send with FedEx. I called Twice 8 days and 20 days after my purchase and he give excuse that as this vehicle came from another dealer and other dealer is careless because I did buy vehicle from “Motor World”. I have two teen age kids, how I should convince them that 72 grand price tag MB but still they can’t use Rear-Seat Entertainment System. What should I say? If this is how Mb and its dealers do business then what is difference between small auto company and Mercedes Benz? All these items may cost couple of hundred dollars and can be sent direct from company in last 40 days. I can even pay through extra couple of hundred dollars for these items if they ask for more money. The problem is they don’t care customer after sale. I will never recommend this sales person and “Mile One Motor World Mercedes - Benz “to anyone. I can’t expect that Mercedes - Benz dealers can be so irresponsibly especially in this financial meltdown when there sales persons are spending their time in chatting without work. More

I was looking for a very specific Mercedes Benz C300 Sport 4Matic. I had seen a Mars Red 2009 used at another dealer and was going to purchase that. I had been visiting the area and called to see if the Sport 4Matic. I had seen a Mars Red 2009 used at another dealer and was going to purchase that. I had been visiting the area and called to see if they had one on the lot. They did, however it was not exactly what I had wanted. Bill called me a few days later to see if I made a decision. He informed me that he had a 2008 being traded that was an amazing car. He suggested that I did not do anything until I saw this vehicle. He arranged for me to see it before it was even on the lot. I fell in love the moment I saw it and was thrilled with the price of the fully loaded 2008 C300 sport. It was the exact color combination I had wanted and had less than 10,000 miles. He managed to get me into my dream car. Thank you Bill!!! More

We are return customers of Motorworld because of the quality of customer service and the the knowledgeability of the sales and service staff. We purchased 2 vehicles, one that has been picked up and on quality of customer service and the the knowledgeability of the sales and service staff. We purchased 2 vehicles, one that has been picked up and one that will be picked up at the end of the month. I can't imagine going any place else More

The reason I gave all #5 ratings. the sales people did not haunt me for a sale. My dream in my life was to own a Mercedes before I left this world. You and sales people made my dream come true. not haunt me for a sale. My dream in my life was to own a Mercedes before I left this world. You and sales people made my dream come true. Thank You joe hoover More